Updated on 2025-09-03 GMT+08:00

Why Can't I View the Monitoring Data?

If topic monitoring data is not displayed, the possible causes are as follows:

  • The topic name starts with a special character, such as a number sign (#).
  • On Cloud Eye, a special character (.) is counted as five characters. The name of a topic contains periods (.) and the counted total length exceeds 256 characters.
  • No topic is created in the Kafka instance.

Solution:

  • Delete topics whose names contain special characters.
  • Delete topics whose names contain special characters (.).
  • Create a topic.

If consumer group monitoring data is not displayed, the possible causes are as follows:

  • The consumer group name starts with a special character, such as a number sign (#).
  • On Cloud Eye, a special character (.) is counted as five characters. The name of a consumer group contains periods (.) and the counted total length exceeds 256 characters.
  • No consumers in the group have connected to the instance.

Solution:

  • Delete consumer groups whose names contain special characters.
  • Delete consumer groups whose names contain special characters (.).
  • Consume messages using this consumer group.

Cloud Eye counts a period (.) as five characters. When monitoring data cannot be displayed, check whether the name of the monitored object contains periods (.) and whether the total length exceeds 256 characters.