Help Center/ Billing Center/ FAQs/ Adding a Card/ Problems/ What Can I Do If Adding a Credit Card Fails?
Updated on 2024-08-13 GMT+08:00
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What Can I Do If Adding a Credit Card Fails?

  1. If a message saying "Card information review failed. Please contact the customer service." is displayed:
    • Check whether the configured email address, mobile number, and HUAWEI CLOUD account are all correct.
    • If the above information is correct, contact your account manager or submit a service ticket.
  2. If a message saying "Card information review failed. Please add another credit card." is displayed:
    • Confirm that the credit card is either Visa or Mastercard. Debit cards, prepaid cards, virtual cards, and gift cards are not supported.
    • Check whether there is an issue with the card.
    • Please contact the bank or card issuer to confirm that your credit card can be used for international transactions.
  3. If a message saying "Not a credit card. Only Visa and Mastercard credit cards are supported." is displayed:

    Make sure you are using a credit card, not a debit card, and try again.

  4. If a message saying "Failed to add the card. Please try again." is displayed:

    There was a system error when you tried adding the card. Refresh the page and try again.

  5. If a message saying "The card information is incorrect or you have reached the maximum number of failed attempts allowed. Please verify the card information or use another credit card." is displayed:
    • Verify that the security code or password of the credit card you entered is correct.
    • If adding the card has already failed three times, try another credit card or wait a day and try again.
  6. If a message saying "Failed to add the card. Please add another credit card." is displayed:
    • Check whether your card has available credit, or try another card.
    • Check if the card has been frozen due to suspicious activity.
    • The card may have been added to another account and HUAWEI CLOUD does not allow the same card to be used for multiple accounts.
  7. If the problem still persists, submit a service ticket or contact your account manager.
Parent topic: Problems