Help Center/ Elastic IP/ FAQs/ Connectivity/ Why Is There Network Jitter or Packet Loss During Cross-Border Communications?
Updated on 2026-02-27 GMT+08:00

Why Is There Network Jitter or Packet Loss During Cross-Border Communications?

If there is network jitter or packet loss during cross-border communications using dynamic BGP EIPs and bandwidths, this is caused by carrier line congestion or switchover and will be restored quickly.

If the network jitter or packet loss persists, submit a service ticket.

For details about how to submit a service ticket, see Submitting a Service Ticket.