Technical Support for Third-Party Software Used on ECSs

Dear Huawei Cloud users,

Huawei Cloud provides technical support for certain third-party software to improve product serviceability.

Basic support plans do not cover third-party software. For details, see Support Plans.

Technical support includes providing suggestions on installing, configuring, and troubleshooting the following third-party software on ECSs:

• Web services
  • Apache
  • IIS
  • Nginx
• Database services
  • MySQL
  • Microsoft SQL Server
• Network security services
  • Linux Iptables
  • Windows firewall
• Other network services
  • SSH and Windows remote and routing access
  • SFTP and FTP
  • OpenVPN
  • DNS

The suggestions provided by the Huawei Cloud service team on the third-party software are dedicated for experienced system administrators or IT personnel. The Huawei Cloud service team is not responsible for installing and debugging the preceding third-party software, implementing the suggestions, or resolving the issues caused by the preceding services. The description is as follows:

Huawei provides suggestions or assists you in troubleshooting in the following:

• Web services: port connection failures and access issues with error code 4xx
• Database services: remote connection failures and changing listening ports
• Firewall services: adding rules to Iptables and firewalls and opening ports
• Network services: SSH or Windows remote connection failures
• DNS: basic Linux DNS configurations

You are responsible for configuring, troubleshooting, and optimizing services in the following scope:

• Web services: optimizing configurations, editing pseudo-static rules, and debugging plug-ins
• Database services: optimizing databases and SQL statements
• Firewall services: constructing Iptables-based automatic detection and defense tools
• Network services: improving SSH file transfer rate and limiting SFTP-based file transfer rate
• OpenVPN services: interconnecting multiple OpenVPNs
• DNS services: planning Linux DNS networking and optimizing network configurations