Updated on 2023-10-12 GMT+08:00

Importing AICC.Support.js

  1. Open the HTML page to be integrated into the Customer Service Cloud.
  2. Import AICCSupport.js on the page to be integrated. The following is an HTML example.

    <script type="text/javascript" src="https://IP address:Port number or Domain name/service-cloud/resource.root/page/resource.root/js/AICCSupport.js"></script>

    IP address:Port number indicates the IP address and port number configured when AICC is installed. Domain name indicates the accessible domain of the AICC.

  3. Develop the functions of registering listening events, removing listening events, and making one-click outbound calls.