Product Consulting

What Devices Do I Need to Deploy on the Local PC After Applying for a Number from the Carrier? Are Any Models Recommended?

The options are as follows:

• If the carrier uses an E1 line for access, you need to deploy the media gateway in the local equipment room. The recommended media gateways are as follows:
  • Media gateway with 16 E1 ports: Dinstar MTG2000-X-16E1
  • Media gateway with 63 E1 ports (optical ports): Dinstar MTG2000-X-63E1
  • Media gateway with 63 E1 ports (electrical ports): Ruijie Networks SU8600
• If the carrier uses a SIP line for access, you can directly apply for interconnecting with the SIP line. A gateway device is not required on your local PC.

How Do I Purchase and Enable the CEC?

For details, see Applying for Commercial Use.

Can a Small Enterprise Use the CEC?

Absolutely. Even if your enterprise is small, the CEC can help you improve the customer service quality more efficiently.

Will There Be Professional Support If a Problem Occurs in a Purchased Product?

We are an excellent team with a strong sense of responsibility. If you encounter any problem during the service period after purchasing the CEC product, we will have professional consultants to answer your questions and help you handle the problems in a timely manner. In this way, the customer service management of your enterprise can maintain the leading level among peer enterprises.

Can I Log In to the CEC Console of My Enterprise?

After the commercial registration is complete, you can enter the address in the email sent by the system to access the CEC home page and click Access Console to access the CEC console.

How Does the CEC Ensure User Security?

For details, click CEC Security Assurance.

How Do I Subscribe to Agents?

After you register a CEC product, access the console and add a call center instance to subscribe to agents. If an agent expires, you can choose to renew or unsubscribe from the agent resource.

Can I Delete My Email Address from My Profile?

You can change your email address, but you must ensure that you have a primary email address in your profile.

Why Is the Beep Sound Still Played After the 400 Number Applied in the CEC Is Bound to the IVR Flow?

After applying for a 400 number, you need to contact the CEC operations personnel to configure the routing for the 400 number. After the configuration is complete, inbound calls can be connected to the CEC system.

Is There a Mobile Version of the CEC?

The CEC is based on the web and does not have the mobile version.

Can CEC Configurations Be Migrated to Another Primary Account?

Numbers and qualifications can be migrated for the CEC product. However, the business configuration data related to the call center instance cannot be migrated. You need to reconfigure the data under the new account.

Can I Set a Member Account to Manage the CEC?

• Only the primary account can be used to log in to and manage the CEC console. If a member account is required to manage the CEC console on behalf of the primary account, you need to authorize the member account. For details, contact CEC operations personnel. If no call center instance is added for the member account, the member account cannot access the call center login page.
• If the call center authorizes a member account to configure and manage call center business data on behalf of an administrator, the administrator needs to configure permissions for the member account. For details, see Tenant Space.

What Can I Do If the Number of CEC Users Exceeds the Upper Limit?

Contact the O&M personnel to apply for more agents.

Why Are the CEC Web Pages Unavailable?

You can check your CEC web pages as follows:

• Check whether an error message is displayed on the CEC web pages.
• Restart the CEC web pages and check whether they work properly.
• Check whether the runtime environment is connected to the Internet.

Why Cannot I Sign In to the CEC Web Pages?

• The application cannot connect to the server.
  • Check whether the entered server address is correct.
  • Check whether the entered port number is correct.
  • Check whether the Internet works properly.
• Unknown username.
  • Check whether the entered server address is correct.
  • Check whether the entered username is correct.
• Incorrect password. Try again.
  • Check whether the entered server address is correct.
  • Check whether the entered username is correct.
• Your password has expired. Change the password on the web page that is displayed. (The password change notification is sent within 90 days.)
  • Change the password to be different from the current password.