Cause Code

0

The process disconnects the line. The call is released normally.

1

Resources are fully occupied.

2

The CCACS detects that the polling on the agent side times out.

3

Abnormal call release (other causes)

4

No.

5

The mailbox is full or suspended.

6

Incoming mailboxes are not allowed.

7

Connection failed.

8

The called party does not answer.

9

The called party rejects the call.

10

The called party is not in the service area.

11

The line is busy. The CTI is disconnected from the CCIVR/IVR, or the CCIVR is disconnected from the IVRPortal.

12

CCS disconnection and DR processing (CTIServer judgment and CCS disconnection)

13

VMS service fatal error

14

Abnormal Resource Operation Release

47

The called party is busy.

48

Power off the phone.

49

User Release Before Answering

50

Insufficient balance

59

Parameter error

60

The announcement file and script file are not found.

61

Operation conflict

62

The service type is not supported.

63

Internal system fault

80

User cancels queuing

251

VSP Release Cause Start

251

VSPCOMM unavailable

252

VSPCOMM rating failed.

253

The VSPCOMM fee deduction fails.

254

The VSPCOMM is disconnected due to other reasons. For details, see the VSPCOMM log.

257

Insufficient resources

258

General Timeout

263

The CCIVR/IVR connection fails.

338

When the CCIVR or IVR is disconnected, the process cannot be found or the process fails to be parsed.

339

The CCIVR/IVR is disconnected, and the control block is insufficient.

340

The type of the MRF script is incorrect when the CCIVR/IVR call is released.

342

The CCIVR/IVR disconnects the call. The site name is incorrect. The site name may be too long.

343

Waiting for the CTIS to send CallIDInfo timed out.

344

Waiting for CTIS to send Notify times out.

345

Waiting for CTIS to send AnswerAck times out.

346

The CCIVR/IVR releases the call. Waiting for the CTIServer to return the called party's off-hook times out.

347

Waiting for CTIS to send Subscibe_NotifyRsp times out.

348

Failed to wait for the CTIS to run the script.

349

Waiting for the ServiceStartAck message from the service module times out.

350

The CCIVR/IVR disconnects the call. Waiting for the service module to answer the call times out.

351

Waiting for the service module to answer the call times out.

352

Waiting for the SubscibeRsp message from the service module times out.

353

Waiting for the transferscript response from MSCML times out.

354

The CCIVR/IVR disconnects the call, and the handshake with the CTIServer times out.

356

The CCIVR/IVR call is released, and the CCIVR outgoing call times out.

357

The CCIVR or IVR disconnects the call. The IVR fails to connect two calls.

359

The CCIVR/IVR call is released. The call duration exceeds the maximum.

360

The CCIVR/IVR disconnection is caused by other errors. For details, see the logs.

501

Default release reason. There are two scenarios:

1. After the call is connected to the IoT platform, no CCS routing result is received, and the call is released.

2. When a call is connected to an IVR device, the call is released by the flow.

502

If the ringing timeout or waiting for off-hook times out, the IoT platform releases the outgoing call.

503

After a call is connected between the ACD and the platform, the handshake of the control block between the platform and the ACD times out, and the platform releases the call.

504

CCS handshake timeout

505

There are two scenarios:

1. When an agent initiates a call transfer from suspension to IVR, the call is transferred back to the agent. The call is disconnected when the waiting for the response message from the agent times out.

2. The IVR initiates the call transfer from suspension to agent. When the call is transferred back to the IVR, the IVR waits for the response message of suspension and resumption to be sent by the IVR times out, and the IVR releases the call.

506

The agent initiates the suspension transfer to the IVR process. Waiting for the CCS routing result times out.

507

When a non-agent initiates the suspending IVR transfer operation, waiting for the routing result of the CCS times out.

508

During call transfer, waiting for the DO_FORWARD message from the CCS times out.

509

Waiting for the CCS transfer operation FORWARD_COMIT times out during the internal transfer.

510

When the platform initiates an outgoing call, waiting for the SETUP_ACK message from the ACD times out.

511

When the platform makes an outgoing call, waiting for the OCCUPY_ACK message from the CCS times out.

512

The call queuing overflows or times out.

514

Waiting for the response of the automatic transfer process times out when the manual transfer is to the automatic transfer process.

515

During call transfer, waiting for the response from the destination device times out.

516

Waiting for the routing response from the CCS times out.

517

Waiting for the destination device to ring or answer times out.

518

The client releases the call.

519

When a call is suspended and transferred, the DO_FORWARD message sent by the CCS is incorrect.

521

The agent initiates a call redirection (release transfer).

522

The automatic flow initiates a call redirection (release transfer).

523

When the platform makes an outgoing call, the CCS returns a message indicating that the device fails to be occupied.

524

Incorrect CCS route address.

525

The destination address in the routing result returned by the CCS is incorrect.

526

The CCS fails to return the routing result.

527

The OCCUPY_DEVICE of the OUTbound interface fails.

528

The CCS fails to return the result when the outgoing call is previewed.

529

The process is suspended and transferred to the manual agent. When the agent hangs up, the IVR fails to return the result.

530

The IVR initiates a combined call.

531

The ACD releases the call, and the call is released normally.

532

OC release

533

When a flow is transferred to a flow, the flow releases the call before the ringing.

534

When the CTIServer is disconnected from a module of the ACD, all calls of the module are released.

535

The CCS fails to return the routing result.

536

When a subscriber cancels the queuing, the IoT platform releases the call.

537

The ACD releases the call and the called party is busy.

538

The ACD releases the call, and the called number does not exist.

539

After the CCS switchover, the call is released.

540

After the announcement is complete, the call is released.

541

When the call is suspended and transferred to the suspended device, the CCS returns the error of the value of the value of the "Call_ACK" error.

542

After the transfer destination device completes processing, the CCS returns the HUNG_ RELEASE_ACK error when the transfer destination device releases the call.

543

After the transfer destination device completes processing, the system waits for the CCS to notify the call to resume and resume the call to the suspend device.

544

After the call is suspended and transferred, when the transferred destination device is released, the waiting for the CCS to return the release result HUNG_ RELEASE_ACK times out.

545

NRM Disconnected

546

NRM Routing Request

547

During call transfer, the rerouting result returned by the CCS is not a virtual device, but the transfer indication address sent by the CCS is a virtual device,

548

The ACD disconnects the call and the other party's mobile phone is powered off.

549

The call is disconnected from the ACD, and the other party's mobile phone is not in the service area.

550

After a network call is suspended and transferred, the CCS returns an error when the transferred destination device is released.

551

The ACD is disconnected due to other reasons.

552

During a network call, the peer call center is abnormal.

553

During a network call, the destination center waits for a network call from the ACD for a timeout period.

554

Waiting for CCS routing results times out.

555

Waiting for the ringing message of the device times out.

556

Waiting for the response message from the device times out.

557

Waiting for network calls timed out.

558

Waiting for the SUBRSP of the IVR times out.

559

Waiting for the NOTIFYRSP from the ACD times out.

560

Scai switching

561

The call is released when the queue overflows.

562

No agent is on duty.

563

Exceeded the maximum number of call transfer times.

564

Exceeded the licensed value.

565

Total number of auto calls that have been licensed.

566

The number of concurrent calls in the flow exceeds the maximum.

567

No matching called number is found, that is, the called number does not exist in the configuration.

568

The customer level does not match.

601

The ACD disconnects the call and the subscriber hangs up before answering the call.

602

The ACD disconnects the line but does not have resources.

603

The ACD disconnects the call and the called party does not answer the call.

604

The ACD disconnects the call, and the called party rejects the call.

605

The ACD is disconnected. The line is busy.

606

The ACD disconnects and times out.

607

The ACD is disconnected, and the mailbox is full or suspended. For details, see UAP Original Release Code 5.

608

The ACD disconnects the call and does not allow incoming calls to the mailbox. For details, see UAP Original Release Code 6.

609

The ACD is disconnected and the channel is reset. For details, see UAP Original Release Code 7.

610

The ACD disconnects the call due to abnormal UAP resource operations. For details, see UAP Original Release Code 14.

611

The ACD is disconnected, and the CP site is faulty. For details, see UAP Original Release Code 51.

612

The ACD is disconnected, and the Intess control block is faulty. For details, see UAP Original Cable Release Code 52.

613

The ACD disconnects the line. For details, see UAP Original Release Code 53.

614

The ACD disconnects the line. For details, see UAP Original Cable Release Code 54.

615

Cause 1: No resources are available. For details, see UAP Original Release Code 55.

616

Cause 2: The bearer capability is not supported. For details, see UAP Original Cable Release Code 56.

617

Cause 3: The ACD is disconnected. The bearer capability is unavailable. For details, see UAP Original Release Code 57.

618

Cause 4: The called party is incompatible. For details, see UAP Original Release Code 58.

619

The ACD disconnects the line. For details, see UAP Original Release Code 78.

704

Call DR

705

Call overload release

706

Failed to occupy the SCP control block.

711

The SCP fails to occupy the call object.

714

Internal routing fails because the IVR resources are fully occupied or the IVR access code is not registered.

715

In-Call Timeout

716

Failed to send the request route to the CCS during an incoming call.

725

Failed to connect to the resource.

726

Allocating control blocks failed.

728

Incorrect video call number.

729

The number of channels occupied by video calls has reached the maximum.

731

Release the CCS when applying for a manual conference.

732

There are two scenarios:

1. During the conference call, participants are removed from the conference.

2. During a conference call, the chair initiates the conference release or the CCS is abnormal.

781

When a call is queued in the flow, the agent answers the call and needs to notify the flow of releasing the call.

800

The user hangs up when queuing in the queue.

851

Released in response to the Routeout REDIRECT message

852

The client releases the call and rejects the call.

853

If the agent does not answer the call for a long time, the call is released.

857

When an agent forcibly logs out, the call is released.

-

-

1001

WEBM: The routing result fails.

CTIServer: invalid video agent type

1002

WEBM: routed to the IVR

CTIServer: The phone number of the video agent is invalid.

1003

WEBM: Failed to create media streams.

CTIServer: The video agent information already exists.

1004

WEBM: user cancels queuing.

CTIServer: The same phone number exists in the agent information that has been signed in.

1005

WEBM: Failed to occupy the channel.

1006

WEBM: The agent rejects the call.

1007

WEBM: Failed to open the channel.

1008

WEBM: Waiting for the routing result times out.

1009

WEBM: Waiting for messages in queue times out.

1010

WEBM: Channel occupation timed out.

1011

WEBM: Waiting for the agent to answer times out.

CTIServer: trunk listening module, invalid VDN

1012

WEBM: Channel opening timed out.

CTIServer: trunk listening module, insufficient control blocks

1013

WEBM: media stream creation timed out.

CTIServer: indicates the trunk listening module. The CALLID is invalid.

1014

WEBM: The channel closing timed out.

CTIServer: indicates the trunk listening module. The CALLID is invalid.

1015

WEBM: Call release timed out.

CTIServer: trunk listening module, which does not listen to the trunk.

1016

WEBM: Rerouting Timeout

CTIServer: The trunk listening module does not listen to the trunk.

1017

WEBM: Obtaining client information timed out. IPVM

CTIServer: trunk listening module, which does not listen to the trunk.

1018

CTIServer: relay listening module, which is an invalid receiving control block.

1020

CTIServer: indicates the trunk listening module. The status is invalid.

1021

WEBM: Failed to hold media streams.

1022

WEBM: UnHold media stream failure

1023

WEBM: Failed to add the channel to the media stream.

1024

WEBM: Failed to remove the media stream from the channel.

1025

WEBM: Failed to close the channel.

1026

WEBM: CCS rollback

CTIServer: The monitoring item ID is incorrect.

1027

WEB: Waiting for the routing result times out.

CTIServer: COMMUNICATION, which exceeds the number of monitoring items of the CTI.

1028

WEBM: Waiting for messages in queue times out.

1029

WEBM: Channel occupation timed out.

1030

WEBM: Waiting for agent response timed out.

1031

WEBM: Channel opening timed out.

CTIServer: The CFGMAN configuration is invalid.

1032

WEBM: Adding the channel to the media stream times out.

CTIServer: The CFGMAN temporary configuration tree does not exist.

1033

WEBM: Removing the media stream from the channel times out.

CTIServer: Failed to read data from the CFGMAN work configuration tree.

1034

WEBM: The channel closing timed out.

CTIServer: The standby node is busy during CFGMAN backup configuration.

1035

WEBM: Hold media stream timeout

1036

WEBM: UnHold media stream timeout

CTIServer: Outbound control block allocation failed.

1037

WEBM: Waiting for MEDIA_CCS_FORWARD_COMMIT times out.

CTIServer: Outbound control block allocation failed.

1038

WEBM: Obtaining client information timed out. IPVM

1039

WEBM: Failed to occupy the agent during outgoing calls.

1040

WEBM: Routing failed during outgoing calls.

1041

WEBM: Failed to occupy the channel during outgoing calls.

1042

WEBM: The agent rejects the call.

1043

WEBM: Failed to open the channel during outgoing calls.

1044

WEBM: Failed to create media streams during outgoing calls.

1045

WEBM: Waiting for the occupation of the agent during outgoing calls times out.

CTIServer: Call object not found

1046

WEBM: Channel occupation times out.

CTIServer: Failed to occupy the agent.

1047

WEBM: Waiting for the user response times out.

1048

WEBM: Channel opening timed out.

CTIServer: restricts outbound calls.

1049

WEBM: media stream creation timed out.

CTIServer: Waiting for the outgoing call detection result times out.

1050

WEBM: waiting for the routing result times out.

CTIServer: Failed to wait for the announcement to be stopped.

1051

WEBM: The associated call times out.

CTIServer: Failed to wait for the announcement to be stopped.

1052

WEBM: suspension call timeout

1053

WEBM: Obtain the quality inspection information.

1054

WEBM: Obtains the IPVM information of the client.

1055

WEBM: normal release

1056

WEBM: abnormal release, mainly due to notification from CCS, with unknown cause

1057

The message leaving call routing result failed.

1058

Message call waiting for routing result timed out.

1059

Message waiting for queued messages timed out.

1060

Waiting for the agent to answer the message call times out.

1061

Message leaving call release timed out.

1062

Message call internal timeout.

1063

Message call handshake timed out.

1064

Failed to create the site.

1065

Creating a participant times out.

1066

Failed to join the site.

1067

Querying the EnterPriseID timed out.

1068

Failed to query EnterPriseID.

1069

EnterPriseID is empty.

1070

Querying site information times out.

1071

Failed to query the participant information.

1072

Obtaining site data times out.

1073

Failed to obtain participant data.

1074

The detection conference times out.

1075

The number of participants in the inspection meeting is less than expected.

1076

Releasing the site times out.

1077

The call duration reaches the maximum.

1078

The WebM multimedia agent releases the call.

1102

Invalid operator

1103

Invalid call

1104

Status Error

1105

Failed to connect to the resource.

1106

Hold Error

1107

Hold Error

1108

Timeout

1109

Occupy operator error

1110

Subscriber hangs up.

1111

Failed to apply for a site.

1112

No permission.

1113

Repeated agent sign-in

1114

The agent has not signed in.

1115

Unsupported agent type

1116

Too many agents sign in.

1117

Agent channel dead

1118

Phone agent hangs up

1119

The agent is not in the idle state.

1120

The agent is not in the talking state.

1121

The index number already exists.

1122

The agent releases the call.

1123

A single-phone agent releases a call.

1124

Calls without conversation

1125

No calls held

1126

The agent has no call.

1127

The call object does not exist.

1128

Internal call or special call

1129

The number of calls held exceeds the allowed value.

1130

Too many calls on hold

1131

Release mode after announcement

1132

The length of the voice to be quoted is too long.

1133

Cannot seek internal help because the call is being transferred.

1134

The voice parameters of the queue are incorrect.

1135

Incorrect address type

1136

Unsupported Mode

1137

The calling party hangs up.

1138

The called party hangs up.

1139

An error occurred when adding the ISDN agent information.

1140

Parameter length mismatch

1144

Incorrect parameter.

1148

Incorrect agent parameters.

1153

Phone agent hangs up

1154

Cancel Preview Outgoing Call

1155

Waiting for agent preview outgoing call times out.

1156

The single-phone agent disconnects the agent's own phone.

1157

Undeploying the Agent's Phone

1159

Invalid parameters in the agent sign-in message.

1162

Exceed resource capacity

1163

No.

1164

The called party is busy.

1165

Power off the phone.

1166

The mobile phone is not in the service area.

1167

Unresourced

1168

unresponse

1169

The called party rejects the call.

1170

Busy line

1171

ACD timeout disconnection

1172

The agent channel is not ready when recording. The SPY module performs special processing.

1173

The agent is not in the two-party call state. This operation is not allowed.

1174

The agent is performing other operations. In some transfer scenarios, the agent is still in the active state. The client or hard phone may perform multiple operations.

1175

Inter-VDN calls are not allowed.

1176

The agent login number is not a BCD symbol.

1177

The agent login number cannot be the system access code.

1178

The agent login number cannot be a network call access code.

1179

Agent login repeated number

1201

Two-stage dialing waiting for resource connection timeout / / 1001 + 100 + 100

1202

Waiting for the agent sign-in response from the CCS times out.

1203

Waiting for CCS agent sign-out times out.

1204

Waiting for the announcement result times out.

1205

Waiting for the outgoing call result times out (in successful transfer/call transfer)

1206

Waiting for the outgoing call result times out (when a three-party call is transferred out).

1207

Waiting for the outgoing call result times out (for common outgoing calls).

1208

Waiting for offhook timed out (for internal help)

1209

Waiting for offhook timeout (internal call)

1210

Waiting for offhook timeout (for common outgoing call)

1211

Waiting for offhook timeout (when transferring out)

1212

Transfer response when waiting for help or transfer-out

1213

Resource connection timeout (when unmute)

1214

Resource Connection Timeout (Mute)

1215

Resource connection timeout (on hold)

1216

Resource connection timeout (when connection is maintained)

1217

Resource Connection Timeout (Connection of Two Phones During Transfer Out)

1218

Resource connection timeout (after the called party picks up the phone during transfer-out)

1219

Resource connection timeout (after the called party picks up the phone during help-seeking)

1220

Resource connection timeout (second-stage dialing)

1221

Handshake between call and ACD timed out.

1222

Handshake between the call and IVR times out.

1223

Release SCP_CB

1251

The agent is not in the idle state when there is an incoming call notification.

1252

Agent front-end dead timeout

1253

End of announcement in release mode

1254

The called party is in the invalid state after picking up the phone.

1256

After the called party picks up the phone in successful transfer-out mode, the held call is released.

1258

The call is still held after the agent is dead.

1259

The called party is in the invalid state after ringing.

1260

The called party is alerted when the call is transferred out, but the current call is not available.

1261

The user hangs up during a three-party call.

1263

The user hangs up when waiting for ringing.

1264

When an internal help request is requested, the help agent releases the request.

1265

When the agent is suspended and transferred to the IXR resumes, the call is unavailable.

1266

Resource Connection Failure After Two-stage Dialing

1267

Mute Result

1268

Unmute Result

1269

Failed to connect the resource when removing the hold.

1270

Failed to connect resources when the connection is maintained.

1271

Resource connection failure when connection is on hold (calls that have been held)

1272

Failed to connect resources when an agent answers an incoming call.

1275

Failed to connect resources during transfer-out.

1276

Resource connection failure during transfer-out (on hold call)

1277

Resource connection fails after the user picks up the phone.

1278

Failed to connect to the resource.

1279

Internal resource connection failed when an agent answers an incoming call.

1280

Failed to connect to the resource.

1281

The CTIServer voice/video service agent releases the call.

1282

Rejecting a Call Is Not Supported During Call Transfer

1350

Agent channel dead

1354

occupy

1368

Trunk control, which restricts outgoing calls from agents

1369

Invalid Agent Phone

1371

Not enough client control blocks

1372

The IVR client node has not been registered.

1373

Called Numbers Without Changing Access Codes in the IVR

1374

Internal IVR error

1375

The length of the IVR data is too large.

1376

Too many IVR access codes

1377

The IVR access code is too long.

1378

Transfer Modes Not Supported by the IVR

1379

Failed to query all IVR device IDs.

1380

Failed to query the IVR device description.

1381

The IVR SCP fails to return the call.

1382

Access code configuration cannot be obtained through the IVR.

1383

IVR resource operation response timed out.

1384

The number of participants named by the IVR exceeds the maximum.

1385

Parameters in the IVR application are inconsistent with those in the naming conference.

1386

The current operator of the IVR is not the participant owner.

1387

The IVR does not receive the conference application result returned by the ACD. You are not allowed to perform operations on the conference.

1388

Invalid parameters in the IVR message.

1389

The media capability corresponding to the IVR has been occupied.

1411

IVR space occupied

1420

The protocol version for IVR login is incorrect.

1422

Audio and video call switching

1484

Internal calls are held, and resources are disconnected.

1485

Queuing After Call Transfer, Resource Disconnection

1495

Network Playback, Playback Completion, and Release Call (CTISer5.0)

1496

Call Release When the Handshake with the CCS Timed Out During Network Playback (CTISer5.0)

1497

Network Playback, Stop Playback, and Release Calls (CTISer 5.0)

1502

Network Playback Failure -- Failed to Send Playback Request (CTISer5.0)

1503

Network playback failure -- Network outgoing call messages (such as setupack) fail to be connected to the UAP (CTISer5.0).

1504

Network Playback Failure - Waiting for SCP Response Timeout (CTISer5.0)

1505

Network playback failure -- SCP response failure (CTISer 5.0)

1507

The number of OMD tracing tasks exceeds 5.

1508

The device to be operated has been occupied.

1509

Call status error

1510

One party is disconnected from the three-party call.

1511

Three-party call disconnection other party

1512

The platform does not support CP participants.

1514

The call is not an incoming network call.

1515

The call is not in the CP conference.

1516

Waiting for ACD response timed out when recording a call to a subscriber.

1517

The channel has been recorded. Cannot initiate another channel recording.

1519

The call center does not support the queuing of network calls at the original party.

1521

three-channel recording

1522

When an agent calls a ringback tone, the agent listens to the peer end when receiving a local tone playing instruction to the agent.

1524

Invalid outgoing call prefix.

1525

Invalid module number.

1526

No conference resources

1527

Agent non-network call

1528

Failed to send the message routed to the IVR.

1529

Unable to intercept

3301

Agent sign-out timed out.

3302

Call Create Error

3303

Agent sign-in timeout

3304

Media stream CREATE error.

3305

Memory allocation error

3306

Channel Create Error

3307

Call forwarding failed.

3308

The media stream is sent. The sender is invalid.

3309

The client connection ID provided is invalid when obtaining the client information.

3310

The main processing pointer is null.

3311

Exceeded the maximum number of WECC agents.

3321

Memory allocation error when creating a new channel

3322

When a call is released, an unnecessary message is received.

3323

Invalid directory name.

3324

Failed to obtain the disk space.

3325

Failed to create the cache subdirectory.

3326

Failed to create the subdirectory to be sent.

3327

Failed to create the backup subdirectory.

3328

No connection number found.

3341

No media stream is found when the recording flag is switched.

3342

Unrequired message received

3343

Failed to create the temporary media stream file.

3344

Failed to create the quality inspection event file.

3345

Failed to create the media stream file.

3346

The message length is invalid when the call data is set.

3361

The length of the call data is invalid when the UIS sets the call data.

3362

The pointer input is invalid when the call data is set.

3363

No channel ID is found when the channel direction of a call is switched.

3364

The inspected agent is disconnected.

3365

QC Agent Disconnection

3366

Incorrect media type.

3381

Error opening registry

3382

Error reading registry

3383

Error writing registry

3384

Failed to save the bill file ID.

3385

When setting the bill number, the input parameter is greater than the maximum value.

3386

The pointer of the test configuration is null.

3387

Failed to save the configuration.

3388

Failed to obtain the default configuration.

3389

An error occurred when creating the CDR file.

3390

Failed to write CDRs.

3391

Failed to open the file.

3392

Failed to create the CDR directory.

3393

Failed to apply the CDR engine.

3394

Failed to obtain CDR information.

3395

The IP address of the active/standby is the same as the IP address of the local computer.

3396

Failed to obtain the eSpace Meeting AS server information.

3398

The AML function is disabled.

3399

AML Information Table Overflow

3400

Invalid VDN.

3401

Calls of the same type already exist when the ccupy agent is used.

3402

No media stream is found during data transmission.

3403

The CALLID carried in the call transfer message is incorrect.

3404

The CALLID carried in the call data message is incorrect.

3405

Received message from UIS, CALLLID error

3406

The CALLID carried in the call answer message is incorrect.

3407

The memory of the call description is incorrectly allocated when the agent is occupied.

3408

Preprocessing of call transfer

3409

Unexpected message received

3410

Invalid timer ID.

3411

The handshake channel is inconsistent with the CCS.

3412

Send the disconnection reason to the QC module.

3413

Send the disconnection reason to the QC module.

3414

The agent is forcibly logged out by the CCS.

3415

The agent is forcibly logged out by the UIS.

3416

Overload

3417

The original call is invalid when the three-party help request is sent. The original call does not exist.

3418

In the call management module, the original call is invalid and does not exist when the three-party request is requested.

3419

In the call management module, the target call is invalid when the three-party request is sought, but the original call does not exist.

3421

undesired message

3422

The length of the call data in the CLIENT_ WEBM_ USER_ CALL_ SETUP message is incorrect.

3423

The length of the queue parameter in the MEDIA_CCS_QUEUE message is incorrect.

3424

MEDIA_CCS_ROUTE_ACK Message Call Data Length Error

3425

The agent rejects the call when the call is set up.

3426

Waiting for routing results timed out.

3427

Waiting for queuing messages timed out.

3428

Channel occupation timeout

3429

Waiting for agent response timed out.

3430

Channel opening timeout

3431

Media stream setup timed out.

3432

Channel closing timed out.

3433

Call release timeout

3434

Rerouting Timeout

3435

Abnormal release

3436

Obtaining client information timed out. IPVM

3437

Site creation timed out.

3441

The length of the call data in the CLIENT _ WEBM _ AGENT _ TRANSOUT message is incorrect.

3442

The length of the queue parameter in the MEDIA_CCS_QUEUE message is incorrect.

3443

The length of the call data in the MEDIA_CCS_REROUTE_ACK message is incorrect.

3444

undesired message

3445

Agent rejects a call during call transfer.

3446

Rolling Back the CCS

3447

Waiting for routing results timed out.

3448

Waiting for queuing messages timed out.

3449

Channel occupation timeout

3450

Waiting for agent response timed out.

3451

Channel opening timeout

3452

Adding the channel to the media stream times out.

3453

Moving the channel out of the media stream times out.

3454

Channel closing timed out.

3455

Hold media stream timeout

3456

UnHold media stream timeout

3457

Waiting for submission timed out.

3458

Obtaining client information timed out. IPVM

3471

The length of the call data in the CLIENT_WEBM_AGENT_CALLOUT message is incorrect.

3472

The length of the call data in the MEDIA_CCS_ROUTE_ACK message is incorrect.

3473

undesired message

3474

The user rejects the call when the agent makes an outgoing call to the user.

3475

Waiting for the result of occupying the agent timed out.

3476

Channel occupation timeout

3477

Waiting for user response timed out.

3478

Channel opening timeout

3479

Media stream setup timed out.

3480

Waiting for routing results timed out.

3481

Timeout of fetching associated calls

3482

Hanging call timeout

3483

Obtaining inspection information timed out.

3484

Obtaining client information timed out. IPVM

3485

Failed to create the EVENT.

3486

Failed to create the thread.

3487

Failed to create the recording path.

3488

Failed to obtain the recording file path.

3489

Failed to open the recording file.

3490

Invalid recording mode.

3491

The call message is empty.

3492

No call log found

3493

Invalid JAU IP address.

3494

Repeated login by different jau users

3495

Repeated login of the same jau user

3496

Invalid outgoing call parameters.

3497

Failed to create user information during supplementary reply or marketing outgoing call.

3498

The corresponding JAU control block cannot be found during supplementary reply or marketing outgoing call.

3499

Invalid Media Capabilities

3500

VDNID is different.

3501

Invalid channel type.

3502

Invalid jauid

3503

Same jauid

3504

Invalid uvid

3505

Failed to find the user.

3506

Invalid addresstype.

3507

Calls of the same media type exist on the subscriber side.

3508

Failed to find the agent.

3509

The internal call exists. Continue operation is not allowed.

3510

Media type not supported by outgoing calls

3513

Failed to find the help-seeking agent.

3521

undesired message

3522

The length of the call data in the CLIENT_WEBM_USER_CALL_SETUP message is incorrect.

3523

The length of the queue parameter in the MEDIA_CCS_QUEUE message is incorrect.

3524

The length of the call data in the MEDIA_CCS_ROUTE_ACK message is incorrect.

3525

Message call waiting for routing result timed out

3526

Message waiting for queue timeout

3527

Waiting for the agent to answer the message call timed out.

3528

Message call release timeout

3529

Message Call Internal Timeout

3530

Abnormal Release of Message Call

3531

Failed to allocate the agent for the message call.

3532

Invalid message call JAUID

3551

Failed to create the site.

3552

Site creation timed out.

3553

Failed to join the site.

3554

Querying ENTERPRISEID timed out.

3555

Failed to query EnterPriseID.

3556

EnterPriseID is empty.

3557

Querying site information timed out.

3558

Failed to query the participant information.

3559

Obtaining conference data timed out.

3560

Failed to obtain participant data.

3561

Checking the Conference Timeout

3562

Detects fewer than expected participants in a meeting

3563

Releasing the site timed out.

3564

The call duration reaches the maximum.

3609

Failed to create the primary object when applying for a conference.

3610

0 people invited

3611

CCS timeout

3612

Participant is not an agent

3613

The creator or participant is already in another conference.

3614

The number of conference participants exceeds the maximum 30

3615

The current operator is not in the conference when inviting a participant.

3616

The agent has not signed in.

3617

Agent does not respond

3618

Operation not allowed in the current conference status

3619

The conference does not exist or you do not have the permission to stop the conference.

3620

The invitee refuses to join the conference.

3621

Failed to initialize the authentication thread (when creating a conference).

3622

The MS IP address is not configured on the configuration console (when a conference is created).

3623

The applicant is already in the conference.

3631

See the error code 105 returned by the Meeting client.

3632

See the error code 107 returned by the Meeting client.

3633

See the error code 108 returned by the Meeting client.

3634

See the error code 126 returned by the Meeting client.

3635

See the error code 129 returned by the Meeting client.

3636

For details, see the error code 130 returned by the Meeting client.

3637

See the error code 131 returned by the Meeting client.

3638

See the error code 132 returned by the Meeting client.

3639

See the error code 133 returned by the Meeting client.

3640

See the error code 134 returned by the Meeting client.

3641

See the error code 135 returned by the Meeting client.

3642

For details, see the error code 136 returned by the Meeting client.

3643

See the error code 137 returned by the Meeting client.

3644

See the error code 138 returned by the Meeting client.

3647

In the call management module, when a two-party call is converted to a three-party call, the called agent carried in the message is different from the called agent carried in the two-party call.

3671

The handshake with the CCS is abnormal.

3672

The CCUCS handshake times out and the call is released.

3673

Invalid transfer status.

3674

Unsupported Transfer Messages

3675

Unsupported transfer mode

3676

Agent Rejection Release

3677

Failed to search for the session. The following information is the multimedia customer service.

3678

Failed to allocate the session.

3679

Invalid Agent Control Block

3680

Abnormal Rejection Parameter

3681

The session does not exist.

3682

Session Unexpected Events

3683

If the session exceeds 24 hours, disconnect the call.

4000

Failed to reserve VC conference resources (video call error code: 4000-4100).

4001

Attendant conference joining timeout

4002

User joining timeout

4003

Failed to obtain SMC configuration information.

4004

Failed to connect to the SMC.

4200

Agent obtaining access point timed out. (4201 to 4204 are H5 video process error codes.)

4201

Failed to join the conference.

4202

The agent waits for the recording response timed out.

4203

Failed to start recording.

4204

Recording response failed.

20001

Normal, e.g. normal release

22002

The call is released after queuing times out. A general error occurs.

20006

All task control blocks are used up.

20007

Repeated login to the media server

20008

Media servers that are not in active state cannot be signed out.

20012

Agent private queue overflow

20013

The private queue of the agent has a forwarding device.

20014

Skill waiting queue overflow

20015

The call object is already in the agent's private queue.

20017

The call is queued.

20101

The customer access object has been released.

20102

When the queuing routing result is returned, the agent has been logged out.

20103

Waiting for routes timed out.

20104

Queuing timeout

20107

When the queuing times out, the queue has no idle agent.

20109

Routed to the agent when queuing times out.

20111

The agent is not configured with a private queue.

20112

Route return failure

20119

Route return result that cannot be processed

20121

Internal error. Text chat cannot be routed to the IVR.

20122

Internal error. The UVID is invalid.

20123

Internal error. The routing call object is incorrect.

20124

Internal error, no corresponding device found

20125

Internal error. Other call types

20126

Internal error. The skill queue device cannot be found.

20127

Internal error. The agent device cannot be found.

20132

The number of route requests sent to the IRC exceeds the maximum.

20133

Invalid CALLID. The CCall object cannot be found based on the CALLID.

20134

The length of the called number is 0, that is, there is no called number.

20135

The UVID of the secondary route of the WebPhone is incorrect.

20136

The destination device is neither Agent, skill queue, nor IVR,

20137

Perform tandem processing.

20138

No agent signs in, that is, both QueueType and AgentType are unavailable.

20139

The service process ID in CALLID is incorrect.

20140

Invalid UVID.

20141

The routing device of the Visit object is empty.

20142

The routing device of the Visit object is inconsistent with that of the call object in Visit.

20143

The call control block exists. The voice call object cannot be obtained.

20144

When a new collaboration call arrives, there are still collaboration calls in the Skill Queue in Visit

20145

When a new collaboration call arrives, there is still a collaboration call queue in the agent's private call queue.

20146

Invalid VDN ID.

20147

Invalid skill object.

20148

Unsupported device type

20149

Unsupported media type

20150

These media types cannot be routed to the IVR

20151

destNum: The agent type is not the agent type.

20152

destNum The work IDs of all agents are invalid.

20153

Failed to transfer the device upon timeout.

20154

All agents fail to transfer upon timeout.

20155

Failed to route to the IVR.

20201

Currently, new call routing requests are not allowed when queued.

20202

Invalid agent ID.

20203

Device Type Not Allowed

20204

No UVID is available for escorted browsing and form sharing.

20205

The calling party of the callback request must be a phone number.

20206

The called party of a text chat must be a service access code.

20207

Currently, the media call type is not supported.

20208

Invalid called agent ID.

20209

Unsupported called type

20210

Task Control Block Exhaustion

20211

Visit Object Exhaustion

20212

Pre-occupation of the attendant failed.

20213

The called number is not a phone number.

20215

Invalid called access code.

20216

The current agent does not have the skill to handle this call.

20217

If the agent has not signed in to the WEBM, the agent cannot process the call (recalls for escorted browsing).

20218

The user to be processed by the agent already exists.

20219

The agent is already handling this media call.

20220

Cannot receive other collaborative calls while the call is on hold

20221

Forcibly transferring voice call

20224

Voice call requests cannot be initiated because a voice call is being processed.

20225

The voice call already exists.

20226

Voice calls cannot be connected to other calls on the IVR device.

20230

20230: The number in the callback request cannot be less than the number of digits allowed by the system.

20231

The number head of the callback request cannot be the access code of the system.

20232

The called number is restricted.

20233

Internal error

20236

Some media calls cannot be routed to the IVR. (All types of calls except those related to voice calls cannot be routed to the IVR.)

20241

The number of calls in the Visit is incorrect.

20242

Invalid route destination skill queue.

20243

Invalid route destination agent private queue.

20244

Invalid queue device type.

20245

The skill queue overflow transfer device is not configured.

20246

The overflow transfer device is not configured for skill queues or private agent queues.

20248

Failed to occupy the agent.

20249

The agent has not signed in to all skills of the media type.

20252

Failed to attach the Visit object.

20253

Failed to obtain the IVR object added by zeng 20030310

20301

The UVID is invalid when the callback request is sent.

20302

The destination device of the route is incorrect.

20303

No device available at callback request

20304

An internal error occurs when the callback request is sent.

20305

Invalid routing destination.

20306

The outgoing call is an empty number.

20307

The subscriber is busy when the callback request is sent.

20308

ACD Restart

20309

The subscriber does not answer for a long time.

20310

Other errors

20311

No control block exhaustion

20312

Failed to establish the co-exiration relationship between the web virtual call and the callback voice call.

20313

Return the failure message indicating that the voice agent has not signed in.

20314

Unsupported media server type

20315

Invalid password.

20316

The agent is locked.

20317

Failed to sign in to the Web agent.

20318

Return a failure message indicating that the control block is exhausted.

20319

The agent does not have the skills of the media server.

20320

Invalid VDN ID.

20321

The vdn attribute in the message does not comply with the vdn attribute of the agent.

20322

The number of checked-in agents exceeds the licensed data in this VDN.

20323

The agent has logged in to the media server and cannot log in repeatedly. This position only occupies the position of the incorrect use. The actual error code is ENUM_MCC_AGENT_LOGIN_AGENT_HAVE_LOGINED.

20324

The media server is not logged in.

20325

The media server type is incorrect.

20326

Failed to sign out.

20327

Invalid control block information.

20328

Invalid agent ID.

20329

Invalid password.

20330

The vdn attribute in the message does not comply with the vdn attribute of the agent.

20331

Invalid VDN.

20333

Invalid CALLID.

20334

No UVID

20335

Invalid UVID.

20336

Task Control Block Exhaustion

20337

Media call type not supported currently

20338

The Visit does not have a corresponding customer address.

20339

The call type already exists.

20340

Cannot initiate a new collaboration call while a call is on hold

20341

Invalid agent ID.

20342

Invalid VDN.

20343

The VDN attribute in the Occupy message is inconsistent.

20344

Inconsistent UVIDs

20345

Inconsistent agent objects

20346

The agent object of the other party is invalid.

20347

Internal calls cannot be routed to another VDN.

20348

The agent does not have the capability to process the call.

20349

The maximum number of calls of this media type has been reached.

20350

Failed to make outgoing calls.

20351

The agent cannot make outgoing calls.

20352

The agent cannot receive the internal call.

20353

The UVIDs of the agent of the outgoing call initiator and the agent of the incoming call are different.

20354

Failed to occupy the outgoing agent.

20355

Failed to occupy the incoming agent.

20356

Failed to route the call to the agent of the incoming party.

20357

Combined transfer type is not supported

20364

Invalid CALLID.

20365

Invalid UVID.

20366

Invalid agent ID.

20367

Invalid control block information.

20368

Invalid UVID when queuing is canceled.

20369

The task control block index number in Visit is incorrect.

20370

Invalid route destination device in Visit.

20371

Invalid skill queue in Visit.

20373

No idle agent

20374

Destination device that is not supported.

20375

Unsupported queuing cancellation mode

20376

Unsupported call type

20377

Unqueued Transfer to Agent in Queue

20379

Invalid UVID.

20381

Invalid UVID or agent object.

20501

Invalid CALLID.

20502

Invalid UVID.

20503

illegal transfer destination

20504

The original agent ID is invalid, that is, the UVID is invalid.

20505

Invalid agent ID.

20508

Visit Object Exhaustion

20509

The destination agent has not signed in.

20512

The destination agent is busy.

20513

Transfers from the agent to the agent.

20514

Invalid UVID of the destination agent.

20515

Failed to occupy the destination agent.

20516

An exception occurred when copying data.

20517

Failed to occupy the scheduled task control block.

20518

2.0B Unsupported Transfer Release Mode

20519

The Visit object is in the hold period and cannot be transferred.

20520

If there is a voice call and the voice call is not processed by the agent, the call cannot be transferred.

20521

Internal error for forced transfer

20523

Transferring

20531

Invalid control block information.

20532

Unsupported media server type

20533

Transfer failed.

20535

All calls fail to be transferred in the (used by SUCCESS_TRAN and IMMEDIATE_TRAN)visit.

20536

Failed to initialize the transfer information.

20537

The routing device of the Visit object is inconsistent with that of the call object in Visit.

20538

Call status mismatch during transfer

20539

The input parameter is incorrect.

20540

The number of times that the rollback message is sent reaches the maximum.

20541

Invalid Visit object.

20542

Invalid VDN attribute.

20543

Inconsistent customer access objects

20544

Invalid destination of the original route.

20545

The rerouting call object is null.

20546

Media Type Inconsistency

20547

Invalid device.

20548

Failed to send the do_forward message.

20549

Transfer not allowed

20550

Failed to transfer to the agent.

20551

The rollback fails when the transfer is successful.

20552

Internal transfer, you cannot transfer a call from an agent in one VDN to an agent in another VDN

20553

Maximum number of call forwarding times

20601

Parameter error

20621

Waiting for the rerouting response from the IRC

20651

No UVID is available for conference notification.

20652

Invalid UVID during conference notification.

20653

Invalid VDN ID during conference notification.

20654

Invalid subscript of the call control block during conference notification.

20655

Invalid CALLID during conference notification.

20656

The master agent cannot be found during conference notification.

20657

A call has no connection object during conference notification.

20658

Call joined in conference

20659

The device of the host that the C1 object joins in the conference is incorrect.

20660

Allocating conference object space

20661

The conference call ID in the conference message is null.

20662

The oldCallId and confCallId of the conference call object are the same.

20663

The oldCallId and confCallId of the conference call object are different.

20664

The media type of C2 is different from the media type of C1 to be held.

20665

The media type of C2 is different from that of each call in the original conference.

20666

The input parameter is invalid when the conference object is initialized.

20667

Failed to hold the first call object.

20668

Failed to set the conference ID and object for the conference control party.

20671

The number of handshake agent control blocks exceeds the threshold.

20672

Agent channel crash

20673

The number of call control blocks for handshake exceeds the threshold.

20674

An error occurred when sending the monitoring event.

20675

Unsupported call monitoring events

20676

Timeout when the call is in the state before release

20701

Unsupported call monitoring result

20702

The call monitoring result is incorrect.

20703

Invalid call control block in event rerouting before release

20704

Invalid destination in event rerouting before release

20705

Invalid work ID of the destination agent in event rerouting before release.

20710

Failed to release the call.

20720

Invalid control block.

20725

Pre-routing event. The call control block is invalid when no rerouting indication is available.

20740

The vdn attribute of the call object is inconsistent with that of the agent to which the call is routed.

20904

Agents Cannot Call Customers

20931

Invalid OPS called number.

20934

Merged-to-error, only voice calls and escorted browsing

21002

Invalid input parameter.

21003

Invalid control block information.

21004

Invalid agent ID.

21005

Invalid password.

21006

No control block

21007

Direct operations across VDNs are not allowed.

21008

Repeat operation

21010

Database operation failed.

21011

Exceeded Licensed Value

21012

Routing failure

21013

The IRC informs the CCS that the call is rejected and that the CCS does not need to perform the default route.

21014

No GW configuration (no IP gateway)

21016

Invalid vdnid in the call monitoring message.

21017

Invalid control block in the call monitoring message.

21018

Monitoring cannot be set for calls in conferences that require monitoring.

21019

The call object is the second call object in the combined transfer of call transfer and other calls. The call monitoring flag cannot be set.

21020

No monitoring is set for the call.

21021

You do not need to reset the monitoring because the call has been monitored.

21024

Lack of resources.

21026

Insufficient buffer.

21027

There are illegal work IDs in it.

21028

Total number of automatic calls exceeded

21034

No Permission 2

21035

The number of parameters is incorrect.

21036

The parameter length is incorrect.

21037

Do not query the database.

-

-

35001

The video is being played to the user. Other operations are not allowed. (35001) The B300 item is added. The error is caused by the error.

35002

The current call has no video capability.

35003

Failed to occupy the recording or playback task.

35004

Failed to occupy resources.

35005

Waiting for the ACD response timed out.

35006

Failed to occupy the video playback task.

35007

No video is played.

35008

The operation is not allowed because the autoplay exists.

35009

The current playback or recording task does not exist.

35010

The task is released because the call is released. The operation fails.

35011

The operation is not allowed because the voice or image is still.

35012

This operation is not allowed because the image is still.

35013

This operation is not allowed because the voice is not in the mute state.

35014

The task is terminated abnormally.

35015

Playing multimedia files to agents is not supported.

35016

Unsupported media type.

35017

Invalid control block.

35018

The announcement playing and digit collection task already exists.

35019

APIs that are not supported, for example, cti5.0, cti3.0, and cti1.0

35020

The agent hooks on. The following corresponds to enum AGENT_SELF_PHONE_STATUS.

35021

The agent picks up the phone.

35022

The agent's phone rings.

35023

Other status of the agent's own phone

35024

The UAP returns an operation failure. The cause is unknown.

35025

The MRF-side virtual call is released. Therefore, the real site is released.

35026

The master participant on the MRF side releases the real participant.

35027

The called number entered in the preview outgoing call is invalid. The number transferred by the client is not the original number.

35028

If the agent releases the call, no other action is allowed.

35029

Recording already exists

35030

The IP recording task does not exist.

35031

Failed to occupy the task control block.

35032

The agent does not call the agent.

35033

Waiting for the IP recording response of the UAP times out.

35034

Invalid callid.

35035

no resource control block

35036

The UAP returns an operation failure.

35037

The call request is transferred to the external IVR, but the call itself does not have the outgoing call module.

35038

The call request is transferred to the external IVR. The call times out.

35049

Failed to connect the resource when the Scai outgoing call is transferred to the ringing.

35050

ASR_TASK waiting for the message times out.

35051

Failed to apply for participants when the OC starts recognition.

35052

Failed to connect resources when the OC starts recognition.

35053

Reject incoming call, cancel

35054

The call is being transferred. Operation failed.

35055

This operation is not allowed for automatic outgoing calls.

35056

The call object is not in the talking state.

35057

The CALLID of the internal help-switching call object is incorrect.

35058

The call that is held cannot be found during the internal help switchover.

35059

The internal help switch call does not exist.

35071

Error code returned when the agent is in the non-conference state when the agent leaves a conference.

35072

Error code returned when an agent leaves a conference and the value of CALLID is invalid.

35073

The specified call does not exist.

35074

A voice call is on hold, and outgoing video calls are not allowed.

35075

SMC Disconnection

35076

Switching Fails When the Media Type to Be Changed Is the same as the Current Media Type (Audio/Video Call Switching)

35077

No third-party video is available. The video mode adjustment requirement on the video interface cannot be adjusted.

35078

Unsupported media type

35079

Switching between audio and video is being performed.

35080

The UAP P2P video does not support the current operation.

35082

The MCU mode does not allow audio and video switching, internal help, and internal call.

35083

Audio and video switching is not supported in mute mode.

35084

Unsupported internal help-seeking media type

36021

The internal processing for joining a conference times out.

36022

Joining the site OC times out.

36023

Failed to join the site.

36024

The participant status is incorrect.

36025

Agent answering request timed out.

36027

The agent rejects the answer.

36028

Waiting for OC release timed out.

36029

Internal abnormal release

36030

Agent Initializing

36031

Agent hangs up

36033

Agent is leaving

36034

Succeeded in Remaining but Failed to Modify Channel Attributes

36035

Only one incident reception and handling object can be supported.

36036

Invalid incident reception and handling object type.

36037

The integrated incident reception and handling access code does not exist.

36038

An integrated incident reception and dispatching call exists in the current conference.

36039

MCU video calls do not support integrated incident reception and dispatching.

36005

Internal Resource Operation Timeout From here, there are several repeated definitions of

36006

Waiting for the resource connection response timed out.

36007

Failed to connect the resource.

36008

Resource disconnection timed out.

36010

Waiting for ADD_TO_AQ_CONF_ACK times out.

36011

ADD _ TO _ AGENT _ CONF _ ACK failed

36012

The CTIServer checks whether the participant exists.

64003

The CCUCS detects that the user-side polling times out.

-

-