Making an Outbound Call

• Identifier

AgentEvent_linkagePhoneCallOut

• Function

An agent is making an outbound call with a phone.

• Additional information

addrCalled: called number.

addrCaller: phone number of an agent.

address: address ID.

addressType: address type. Currently, the value is 6, indicating the phone number.

callId: unique call ID. (This parameter is not used because it is not the call ID returned after the actual call is connected.)

• Example

{"message":"","retcode":"0","event":{"eventType":"AgentEvent_linkagePhoneCallOut","workNo":"120","content":{"addrCalled":{"address":"70002","addressType":6},"addrCaller":{"address":"70001","addressType":6},"skillId":0,"callId":"1475051437-34"}}}