Signing Out
Prerequisites
- The agent has signed in.
Description
This interface is used to sign out an agent.
- When an agent is in talking or answering state, the agent will not be signed out if this interface is invoked.
- For an agent:
- If the sign-out interface does not respond, the sign-in interface cannot be invoked.
- If the sign-in interface does not respond, the sign-out interface cannot be invoked.
Interface Method
The request method must be set to DELETE. This interface supports only the DELETE method.
URI
https://ip:port/agentgateway/resource/onlineagent/{agentid}/logout
In the URL, ip indicates the IP address of the CC-Gateway server, and port indicates the HTTPS port number of the CC-Gateway server.
No. |
Parameter |
Data Type |
Mandatory (Yes/No) |
Description |
---|---|---|---|---|
1 |
agentid |
string |
Yes |
Agent ID. The value ranges from 101 to 59999. |
Method Name in Logs
logout
Request Description
- Message header
Table 2 Parameters in the request message header No.
Parameter
Value Type
Mandatory (Yes/No)
Description
1
Content-Type
string
Yes
Coding mode of the message body. The default value is application/json; charset=UTF-8.
2
Guid
string
Yes
GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).
Response Description
No. |
Parameter |
Value Type |
Description |
---|---|---|---|
1 |
message |
string |
Description. |
2 |
retcode |
string |
Error code. The options are as follows: 0: success Other values: failure |
3 |
result |
object |
Reserved field. |
Triggered Event
- AgentOther_ShutdownService
If the agent signs out, the event will not always be received. If the event is received, the agent has been signed out.
Error Code
- 100-005
- 100-006
- 100-007
- 100-008
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