Downloading Index Files of Agent Skill Change Details

Description

Download the ZIP packages (yyyymmdd_responseId) of index files of agent skill change details to view the file (yyyymmddhhmmssSSS + three-digit random number_agentSkillInfo.csv) of agent skill change details in each ZIP package.

Usage Description

• Prerequisites
  • Files have been generated at the backend by invoking the interface for generating indexes of agent skill change details.
  • You have passed the authorization and obtained the access URL.
• Usage restrictions

  Developers can only download files under their own accounts. The developer account (appId) must correspond to the data record file name (agentOprInfoFileName).

  The developer account (appId) is contained in the authentication string. For details, see C2 Monitoring, System Outbound Call, CDR, and Knowledge Base Interface Authentication.

Interface Method

POST

URI

https://ip:port/CCFS/resource/ccfs/downloadAgentSkillInfoFile

Set IP address to the IP address of the server where the CC-FS is installed and Port number to the HTTPS port number of the CC-FS.

If the request is routed through the NSLB, set IP address to the IP address of the NSLB server and Port number to the HTTPS port number of the CC-FS service mapped on the NSLB.

Request Description

Response Description

If the interface is successfully invoked, the system obtains the binary data of the file from the HTTP response message to generate a CDR file whose file name extension is .zip. For details about the parameters in the CDR file, see the definitions in the index file of agent skill change. In the response, the content-type field is Application/Octet-stream;charset=UTF-8.

If the interface fails to be invoked, an error code is returned.

Example

• Request header

  POST /CCFS/resource/ccfs/ivr/deleteFile  HTTP/1.1
  Authorization: auth-v2/ak/2021-08-31T09:38:50.872Z/content-length;content-type;host/c12f0ed0******************941bdd106
  Accept: */*
  Content-Type: application/json;charset=UTF-8
  Content-Length: 193

• Request parameters

  {
      "request": {
          "version": "2.0"
      },
      "msgBody": {
          "agentSkillInfoFileName": "20180702_9239cb50a8384bb0ab503441bf089446.zip"
      }
  }

• Response parameters

  {
      "resultData": null,
      "resultCode": "0",
      "resultDesc": "success"
  }