Description of Call Types

Indicates the call type.

**Table 1** Cal type
No.	Cal type	Description	Call mode
0	SP_CALL_NORMAL	Common inbound call.	Indicates that an incoming call is received.
1	SP_CALL_SPECIAL	Special Incoming Call	Indicates that an incoming call is received.
2	KE11_CALL	VMS call (obtaining voice information)	Outgoing Call
3	KE15_CALL	VMS call (deleting voice information)	Outgoing Call
4	BP_CALL	VMS call (sending information to the BP)	Outgoing Call
5	SP_CALL_LONG	Toll incoming call	Indicates that an incoming call is received.
6	INTER_CALL	internal call An internal call is a call that is made by an agent to another agent and is successfully answered by the called agent. Internal calls cannot be transferred out or muted.	Outgoing Call
7	SP_CALL_OUT	common outbound call It refers to outgoing calls made by agents.	Outgoing Call
8	OP_CALL_OUT	Agent outgoing call type	Outgoing Call
9	OP_PRI_OUT	PRI outgoing call	Outgoing Call
10	IVR_CALL_OUT	IVR outgoing call	Outgoing Call
11	SELF_CALLOUT	Outgoing call made by a phone agent NOTE: This parameter is valid only when the function of recording PC+PHONE call CDRs is enabled. To set this parameter, choose Web Configuration Console > VDN1 Configuration > Basic Information Configuration > Configure CDR Writing as a VDN administrator.	Outgoing Call
12	IVR_PRI_CALL	IVR PRI outgoing call	Outgoing Call
13	NIRC_CALL_IN	Incoming call of the network call center	Indicates that an incoming call is received.
14	NIRC_CALL_OUT	Outgoing call of the network call center	Outgoing Call
15	NIRC_SPY_CALL_IN	Incoming inspection call of the network call center	Indicates that an incoming call is received.
16	NIRC_SPY_CALL_OUT	Outgoing inspection call of the network call center	Outgoing Call
17	NIRC_INTER_CALL_IN	Internal incoming network call to a virtual agent	Indicates that an incoming call is received.
18	NIRC_INTER_CALL_OUT	Internal outgoing network call to a virtual agent	Outgoing Call
20	ICD_SP_OPS_AIDERCALL	Auxiliary call	Outgoing Call
21	ICD_SP_OPS_INCALL	Incoming call (international agent)	Indicates that an incoming call is received.
22	ICD_SP_OPS_PASSCALL	Relayed call	Outgoing Call
23	ICD_SP_OPS_GIVECALL	Outgoing call (international agent)	Outgoing Call
30	ICD_SP_VCP_ISDNCALL_IN	Actual incoming video call (initiated by the ACD)	Indicates that an incoming call is received.
31	ICD_SP_VCP_ISDNCALL_OUT	Actual outgoing video call (to the ACD)	Outgoing Call
32	ICD_SP_VCP_VIRTUALCALL_IN_2BD	Incoming 2B+D virtual video call (two calls are integrated into one call)	Indicates that an incoming call is received.
33	ICD_SP_VCP_VIRTUALCALL_IN_6BD	Incoming video 6B+D virtual call (six calls are integrated into one call)	Indicates that an incoming call is received.
34	ICD_SP_VCP_VIRTUALCALL_OUT_2BD	Outgoing 2B+D Virtual Video Call (Initiated by the CCS)	Outgoing Call
35	ICD_SP_VCP_VIRTUALCALL_OUT_6BD	6B+D virtual outgoing video call (initiated by the CCS)	Outgoing Call
40	OUTBOUND_CALL_OUT	Reserved outgoing call The system queries the reserved outgoing call database regularly. After obtaining the reserved calls whose time is earlier than the current computer time, the system forcibly makes the calls.	Outgoing Call
41	ICD_SP_OUTBOUND_PRE_OCCUPY	Preoccupied outbound voice calling The system occupies an idle agent and then makes an outgoing call. If the outgoing call succeeds, the idle agent handles the call.	Outgoing Call
42	ICD_SP_OUTBOUND_PRE_CONNECT	Pre-connected outgoing call The system makes an outgoing call to a customer. If the outgoing call succeeds, the system connects the call to an agent after the phone of the customer rings.	Outgoing Call
43	ICD_SP_OUTBOUND_VIRTUAL_CALLIN	Predicted outgoing call The system makes an outgoing call to a customer. If the outgoing call succeeds, the system connects the call to an agent after the customer picks up the phone.	Outgoing Call
44	ICD_SP_OUTBOUND_PREVIEW	Previewed outgoing call The system sends information about an outgoing call to an agent. The agent makes the outgoing call after previewing the outgoing call information.	Outgoing Call
45	ICD_SP_OUTBOUND_CALLBACK	Callback Request If a web user needs to contact a call center when browsing web pages on the Internet, the web user can use the callback request service. An agent in the call center then calls the phone number specified by the web user. After the call is connected, the web user can receive voice guidance of the agent and enjoy other services such as the escorted browsing service at the same time.	Outgoing Call
46	ICD_SP_IDD	International incoming toll call	Indicates that an incoming call is received.
50	ICD_SP_CBRT_CALL	RBT business call	Outgoing Call
51	ICD_SP_INTERNAL_TWO_HELP	Two-party help call When answering an incoming call, an agent can ask for internal help. In the case of a two-party help call, the call of the customer is held, and the agent talks with the requested agent.	Outgoing Call
52	ICD_SP_INTERNAL_THREE_HELP	Three-party help call Attendants can ask for internal help when answering incoming calls. In the case of a three-party help call, the customer, agent, and requested agent can talk with each other. A two-party call for internal help can be switched to a three-party call.	Outgoing Call
60	ICD_SP_OUTBOUND_PRE_OCCUPY_PRI_CALL	Preoccupied PRI outgoing call	Outgoing Call
61	ICD_SP_OUTBOUND_PRE_CONNECT_PRI_CALL	Pre-connected PRI outgoing call	Outgoing Call
62	ICD_SP_OUTBOUND_VIRTUAL_CALLIN_PRI_CALL	Virtual incoming and outgoing calls in the PRI mode	Outgoing Call
63	ICD_SP_OUTBOUND_PREVIEW_PRI_CALL	Previewed PRI outgoing call	Outgoing Call
64	ICD_SP_OUTBOUND_CALLBACK_PRI_CALL	PRI callback request	Outgoing Call
80	SP_SUBSCRIBE_CALLIN	SUBSCRIBE incoming call	Indicates that an incoming call is received.
81	SP_SUBSCRIBE_CALLOUT	SUBSCRIBE outgoing call	Outgoing Call
82	SP_VOICE_OPEN_CALLIN	Incoming Internet Voice Call	Indicates that an incoming call is received.
83	SP_VOICE_OPEN_CALLOUT	Internet voice outgoing call	Outgoing Call
90	SP_ROUTEOUT_CALLOUT	Routing an Outgoing Call to an External DN	Outgoing Call
92	BRIDGE_PHONE_CALL_IN	Incoming call of the agent phone bridge call	Indicates that an incoming call is received.
93	BRIDGE_PHONE_CALL_OUT	Outgoing Call of an Agent Phone Bridge Call	Outgoing Call
94	AGENT_CONF_CALL	Manual Conference Occupation Call	Outgoing Call
95	OFFLINE_OUT	Offline Outbound Call	Outgoing Call
96	SMC_PROXY_CALL	Proxy Call for Video-based Incident Reporting	Outgoing Call