Querying All Calls Placed on Hold by a Specified Agent

Prerequisites

• The inspector and specified agent have signed in.
• The specified agent is in a call and holds the call.

Description

This interface is used by an inspector who has signed in to query the calls placed on hold by a specified agent in the same VCC.

If the CC-Gateway is deployed in cluster mode, the inspector and specified agent are not on the same CC-Gateway after sign-in. In this case, the list of held calls cannot be queried.

Interface Method

The request method must be set to GET. This interface supports only the GET method.

URI

https://IP address:Port number/agentgateway/resource/calldata/{agentid}/holdlistex/{workno}

If the CC-Gateway is deployed in single-node mode, set IP address to the CC-Gateway server address and Port number to the HTTPS port number of the CC-Gateway server (the default value is 8043). If the CC-Gateway is deployed in cluster mode, set IP address to the NSLB address and Port number to the default value 8043.

For the CC-Gateway port number on the NSLB, log in to any NSLB node as the nslb user and run the ./nslbctl l command to query the port number. In the query result, the following port is opened by the CC-Gateway to third-party systems through the NSLB.

In the SaaS scenario, contact O&M personnel to obtain the values of IP address and Port number.

Method Name in Logs

queryHoldListInfoEx

Request Description

• Message header

  Table 2 Parameters in the request message header

  No.	Parameter	Value Type	Mandatory (Yes/No)	Description
  1	Content-Type	String	Yes	Coding mode of the message body. The default value is application/json; charset=UTF-8.
  2	Guid	String	Yes	GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).

• Message body

  None

Response Description

Triggered Event

• None

Error Code

• 100-006

• 100-007

• 300-001

• 400-003

Example

• Message header

  Content-Type:application/json; charset=UTF-8
  Guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1

• Request parameter

  None

• Response parameter

  {
      "message": "",
      "retcode": "0",
      "result": [
          {
              "callfeature": 7,
              "callid": "1501127996-2",
              "caller": "10086",
              "called": "70943",
              "callskill": "voice"
          },
          {
              "callfeature": 7,
              "callid": "1501127920-0",
              "caller": "10086",
              "called": "70941",
              "callskill": ""
          }
      ]
  }