Starting Voice Recording

Prerequisites

• The agent has signed in.

• The agent has no recording task currently.

Description

This interface is used to start voice recording for an agent.

Interface Method

The request method must be set to PUT. This interface supports only the PUT method.

URI

https://IP address:Port number/agentgateway/resource/recordplay/{agentid}/record

If the CC-Gateway is deployed in single-node mode, set IP address to the CC-Gateway server address and Port number to the HTTPS port number of the CC-Gateway server (the default value is 8043). If the CC-Gateway is deployed in cluster mode, set IP address to the NSLB address and Port number to the default value 8043.

For the CC-Gateway port number on the NSLB, log in to any NSLB node as the nslb user and run the ./nslbctl l command to query the port number. In the query result, the following port is opened by the CC-Gateway to third-party systems through the NSLB.

In the SaaS scenario, contact O&M personnel to obtain the values of IP address and Port number.

Method Name in Logs

beginRecord

Request Description

• Message header

  Table 2 Parameters in the request message header

  No.	Parameter	Value Type	Mandatory (Yes/No)	Description
  1	Content-Type	String	Yes	Coding mode of the message body. The default value is application/json; charset=UTF-8.
  2	Guid	String	Yes	GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).

• Message body

  Table 3 Parameters in the message body

  No.	Parameter	Value Type	Mandatory (Yes/No)	Description
  1	fileName	String	No	Path for storing recording files. The value can contain a maximum of 100 characters and can be left empty. If this parameter is not transferred or is left empty, the system automatically generates a value in the following format: Drive letter:\VCC ID\Media type ID\YYYYMMDD\work ID\file name+suffix The drive letter is specified by MAPPINGDISK in the basic.properties file. The default value is Y.
  2	mediaType	Integer	Yes	Type of the recorded media. Currently, the value can only be 5 (common voice).
  3	recordMode	Integer	No	Recording mode. 0: to overwrite 1: to add If this parameter is not set or is set to another value, the default value 0 is used.
  4	recordFormat	Integer	No	Format of a recorded file. 0: The voice file is played in the default format configured on the resource side. The default format of the voice file is configured on the recording resource side. 1: 24K VOX 2: 32K VOX 3: 64K A-law If this parameter is not set, the default value 0 is used. NOTE: Only one recording format can be used in an environment. The same recording format is required event for different calls. The delivered recording format must be the same as the voice playing format configured on the UAP.

Response Description

Triggered Event

• AgentMediaEvent_Record
• AgentMediaEvent_Record_Fail
• AgentOther_PhoneAlerting
• AgentOther_PhoneOffhook

Error Code

• 000-002
• 100-006
• 100-007
• 500-008
• 500-011

Example

• Message header

  Content-Type:application/json; charset=UTF-8
  Guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1

• Request parameter

  {
      "fileName": "Y:/15/0/20201119/186/142702.V3",
      "mediaType": 5,
      "recordMode": 0,
      "recordFormat": 0
  }

• Response parameter

  {
      "result": {
          "taskId": "5086"
      },
      "message": "success",
      "retcode": "0"
  }