What If the Uploaded Video File Can't Be Played?

Possible causes are:

If the video cannot be previewed on the console after being uploaded, the possible cause is that the uploaded video has not been parsed completely. You are advised to wait for 2 to 3 minutes, refresh the page, and try again.

• If you set a self-owned domain name as the default domain name, you must configure an HTTPS certificate. Otherwise, you cannot preview and play video on the console.
• The format of the original file may not be supported. The VOD console supports MP4, FLV, HLS, DASH, MP3, and ADTS and H.264 codec. You can use the transcoding function of VOD to transcode the original file and then play the file.
• You have a poor network connection. Check your network connection and fix it.
• Your domain name may not be enabled. Check whether the default domain name is enabled on the Domain Name Management page of the VOD console.
• CNAME may not be configured for the domain name. If CNAME is not configured, configure it by referring to Configuring CNAME Records (Huawei Cloud).

If the problem persists, submit a service ticket.