Service Management

A service is the minimum unit of enterprise business continuity O&M and a specific module in an O&M project. When configuring transfer rules, notification policies, and user groups, you must associate them with specific services. For example, if the network system of a project is maintained by a professional team, the network system can be specified as a service. The event ticket, user group, and SLA modules must be bound to the service.

Creating a Service

Create a service as an O&M administrator. Access the O&M workspace, choose Business Config > Services. On the displayed page, click Create. In the displayed dialog box, configure parameters as follows:

Service: (Mandatory) Enter a service name.
Project: (Mandatory) Select the project that the service belongs to.
Service Description: (Optional) Describe the service in detail.

Figure 1 Creating a service

Operating a Service

An O&M administrator can edit, delete, or clone a created service as follows:

Editing a service: Click Edit in the Operation column of the created service and modify the service name and description. The project name cannot be modified.
Deleting a service: Click Delete in the Operation column of the created service. Note that deleted services cannot be restored.
Cloning a service: Click Clone in the Operation column of the created service. Its integration configurations, transfer rules, SLAs, and user groups will be cloned synchronously.

O&M administrators can edit the name and description of a new service.

Go to the service management page, click Edit to edit the name and description, and click OK.

Figure 2 Operating a service