Change Management

O&M engineers sometimes need to change and adjust services, such as version update. This module displays the management process of such operations.

O&M engineers can manually add a change.

Access the O&M Event Center and choose Service Tickets > Changes. Click Add Change and configure parameters.

**Table 1** Parameters required for adding a change
Parameter	Description
Change Subject	Enter a title for the change, for example, User Management Version Update.
Change Reason	Enter the change reason.
Change Content	Enter the change content.
Attachment	Upload the reference attachment, which must contain the change solution, change meeting review minutes, and change approval email screenshot.
Project	Select the project that the changed object belongs to.
Service	Select the service that the changed object belongs to.
Change Impact	Enter the change impact.
Change Level	Select the level of the change impact on users. A: Changes that cause the customers' service systems to be unavailable and services to be interrupted for 5 seconds or longer. B: Changes that cause the customers' service systems to be unavailable and services to be interrupted for less than 5 seconds. C: Changes that are perceived by customers but do not interrupt services and require customers' assistance. D: Changes that do not interrupt services and are not perceived by customers.
Change Reviewer	Select a reviewer to approve the change. This parameter is mandatory for level-A to level-B changes. For details about multi-level approval, see Change Review Configuration.
Change Implementer	Select the engineer who implements the change.
Planned Change Time	Plan the start and end time of the change.
CC	Select the recipient of the email notification for the change.