Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Operator: Configuring an Intelligent Robot/ Other Operations/ Viewing Flow Analysis

Updated on 2024-10-12 GMT+08:00

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Viewing Flow Analysis

You can collect statistics on the IVR key usage through flow analysis, which provides data reference for subsequent IVR hot key analysis and menu analysis.

Procedure

Choose Configuration Center > Chatbot Management > Flow Configuration.
Choose System > System Settings, click the Flow Analysis Settings tab, and add the robot access code to be analyzed.

Figure 1 Access Code Settings
Run the robot. The branch execution statistics of the flow are collected by hour.

Parent topic: Other Operations

Previous topic: Querying the Knowledge Dashboard

Next topic: Checking Flows

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