Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Operator: Configuring an Intelligent Robot/ Other Operations/ Managing the Call History/ Querying the Call Statistics Dashboard
Updated on 2024-10-12 GMT+08:00
View PDF
Share

Querying the Call Statistics Dashboard

An operator can view robot call statistics, including the number of inbound calls, number of calls disconnected without consulting the robot, number of calls transferred to agents without consulting the robot, number of calls that consult the robot without transferring to agents, number of calls transferred to agents after consulting the robot, net self-service resolution rate of the robot, number of dialog rounds, average number of dialog rounds, total number of interface invocations, number of successful interface invocations, and interface invocation success rate.

  1. Choose Configuration Center > Chatbot Management > Flow Configuration.
  2. Choose System > Historical Call and click the Call Statistics Dashboard tab.
  3. Set the search criteria.

    • If you select By hour, the date and access code are mandatory.
    • If you select By day, the access code is mandatory.

  4. Click Search.

    By hour: The hourly statistics of the access code on the specified day are queried.

    By day: The daily statistics in the last 30 days are queried.