Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Operator: Configuring an Intelligent Robot/ Other Operations/ Managing the Call History/ Querying the Call History

Updated on 2024-10-12 GMT+08:00

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Querying the Call History

An operator can view historical calls and their details.

Procedure

Choose Configuration Center > Chatbot Management > Flow Configuration.
Choose System > Historical Call and click the Call History tab.
Set at least one of the time range and calling number as the search criterion.
Click Search to search for all records that meet the criterion.
Click Call Details to view the details of a single call record.

Parent topic: Managing the Call History

Previous topic: Managing the Call History

Next topic: Querying the Call Statistics Dashboard

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