Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Operator: Configuring an Intelligent Robot/ Other Operations/ Adding Knowledge Gray Rules
Updated on 2024-10-12 GMT+08:00
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Adding Knowledge Gray Rules

The system supports the configuration of knowledge gray rules to restrict users who use intentions. You can configure a group of usernames. After an intention is associated with a knowledge gray rule, the intention can be accessed only by users configured in the gray rule.

Procedure

  1. Choose Configuration Center > Chatbot Management > Semantic Understanding.
  2. Choose System Management > Knowledge Gray Rule. Click Create.
  3. Set Name and click Confirm.

  4. Click the number in the Quantity column. In the Manage Blocklist/Trustlist dialog box, click to add a customer name. To enter multiple customer names, press Enter after each record to add them. Click .

  5. Choose Knowledge Management > Intention Management and click Not Set corresponding to the intention to be associated.

    Figure 1 Setting gray rules

  6. Click Create, select knowledge rules, and click .

Parent topic: Other Operations