Adding Knowledge Gray Rules

Procedure

1. Choose Configuration Center > Chatbot Management > Semantic Understanding.
2. Choose System Management > Knowledge Gray Rule. Click Create.
3. Set Name and click Confirm.

   

4. Click the number in the Quantity column. In the Manage Blocklist/Trustlist dialog box, click to add a customer name. To enter multiple customer names, press Enter after each record to add them. Click .

   

5. Choose Knowledge Management > Intention Management and click Not Set corresponding to the intention to be associated.
   Figure 1 Setting gray rules
   

6. Click Create, select knowledge rules, and click .