Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide/ Managing Inspection Results/ Viewing Manual Inspection Results and Applying for Inspection Reviews
Updated on 2023-09-20 GMT+08:00

Viewing Manual Inspection Results and Applying for Inspection Reviews

Applying for Manual Inspection Reviews

  1. Choose Quality Inspection > Inspection Results.
  2. Set the search criteria and click Search to obtain the inspection result. Click Reset to clear the existing search criteria.

  3. Click Details next to a desired record. On the Manual Inspection page, obtain the rating details.

  4. Click Request for Review, set the application reason, and submit the application.

    Figure 1 Review application page

Follow-up Procedure

After an agent submits a review application, an inspector reviews the rating items again based on the agent's requirements. After the inspector reports the review result, the agent can view the review result on the same page.

No matter whether the review application is approved, the agent cannot submit it again.