Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide/ Viewing Training Tasks/ My Training Tasks

Updated on 2023-10-12 GMT+08:00

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My Training Tasks

Procedure

Sign in to the AICC as an agent and click Sign In. The agent enters the sign-in state.
Choose Business Training > My Tasks.
Select a training task and click the task name to view the task details.
Click Start Training to participate in the training task and wait for the system to make a training outbound call.

Follow-up Procedure

Click Answer Records to view the answer details of the training task.

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