Making Outbound Calls

An outbound call refers to a call proactively initiated by an agent.

An agent needs to perform this operation to talk to agents of other call centers or to customers.

The agent has set the answering mode to manual answering in the agent parameters.
The agent has signed in.
The agent is not in talking state.

An agent in all connection states except the talking state can make outbound calls.

An agent clicks , enters the called number in the keyboard area, and clicks .

Parent topic: Processing Voice Businesses

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