Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Public Resources/ Querying Sign-in Logs

Updated on 2024-10-12 GMT+08:00

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Querying Sign-in Logs

Sign-in logs are used to trace agent operations, facilitating fault locating. Agent sign-in records on a specified date can be queried.

Procedure

Sign in to the AICC as a tenant administrator and choose Configuration Center > System Management > Sign-In Log.

Figure 1 Sign-In Log
Set data filter criteria.
- Select a time range and enter a sign-in account to query sign-in logs. The time range can be 1 Day, 3 Days, 7 Days, or Customization.
- Click More, enter an employee name, select an operation type, and click Search to filter detailed data.
- Click to refresh real-time data.

Parent topic: Configuring Public Resources

Previous topic: Querying Operation Logs

Next topic: Managing Business Fault Bypass

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