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Error Count Clearance

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Parameter Description

  • Node Name: name of a node.
  • Description: details of a node.

Using the Diagram Element

The Error Count Clearance diagram element is used when the number of semantic recognition and key pressing errors do not need to be accumulated.

Click the diagram element, or drag it to the canvas.

Typical Application Scenario

  1. Sign in to the AICC and choose Configuration Center > Flow Configuration > Intelligent IVR.
  2. Configure a domain and an intention.

    1. Choose Knowledge Management > Domain Management, click Create in the upper right corner, set Name, and click Save.
      Figure 1 Creating a domain
    1. Click the name of the new domain. The Intention Management page is displayed.
    2. Click Create, choose General intent, enter an intention name, configure Corpus and Response, and click Save.
      Figure 2 Creating an intention
    3. Select the new intention and click Active to activate the new intention.

  3. Configure an intelligent IVR flow.

    1. Choose Flow Management > Flow Orchestration and click Add to add a simple flow.
    2. Click + in the Flow Variable area. In the dialog box that is displayed, set the variable name and data type.
      Figure 3 Flow variables to be added
      Figure 4 Flow orchestration example (Semantic Recognition diagram element)
      • Use the response variable FLOW.answer for the Response diagram element below the Semantic Recognition diagram element to send the reply to the matched intention.
      • Use the response variable FLOW.error3 for the Response diagram element of the error3 condition branch of the Semantic Recognition diagram element to send the reply "Three Errors" for three semantic recognition errors.
    3. Save and release the flow.

  4. Choose Chatbot Management and bind the flow to a chatbot.
  5. Choose Chatbot Management. In the last column corresponding to the chatbot, click Test Call.

    In the test dialog box that is displayed, click Start Call to test the chatbot. Enter incorrect corpuses continuously. If the chatbot keeps replying "Unknown intent" and does not reply "Three Errors " for more than three semantic recognition errors, the Error Count Clearance diagram element takes effect in the flow.
    Figure 5 Testing the chatbot

Parent topic: Diagram Elements