Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Multimedia Channels/ Configuring the Telegram Channel/ Configuring Telegram Information
Updated on 2025-11-07 GMT+08:00
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Configuring Telegram Information

This section describes Telegram-related configurations and applications to enable Telegram customers to chat with AICC agents online. If some pages or configurations on Telegram are different from those described in this section, the pages or configurations on Telegram prevail.

Prerequisites

The Telegram client can be accessed or downloaded. If the Telegram client cannot be accessed, configure a proxy.

Procedure

  1. Sign up for a Telegram account. You can install and register with Telegram on the web page or mobile phone.

    • Web-based registration address: https://www.telegram.com/
    • To register on your mobile phone, download the application at https://telegram.org, and then register with Telegram.

  2. Create a Telegram chatbot.

    1. Log in to the Telegram client using the registered account.
      • To log in to the Telegram web client, visit https://web.telegram.org.
      • To log in to the Telegram mobile client, download the application at https://telegram.org first.
    2. Search for @BotFather and add it as a contact.

    3. Click BotFather, send the /newbot command, send a chatbot name and username, and save the generated token.
      • The name is customized, for example, AICCCustomize_bot.
      • The username is customized and ends with bot, for example, AICCCustomize_TWbot.
      • The token is automatically generated by the system and displayed on the page, for example, 582***********4Qs. Save it for subsequent configuration.