Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Multimedia Channels/ FAQ/ How Do I Set Session End Due to No Customer Reply?
Updated on 2024-10-12 GMT+08:00
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How Do I Set Session End Due to No Customer Reply?

After Session End Due to No Customer Reply is enabled, the timeout period for no customer reply and session end message can be customized.

Context

You do not need to set the session end message (Conclusion) for the email and SMS channels.

Procedure

  1. Click to enable Session End Due to No Customer Reply.
  2. Set Customer Reply Timeout Period and Conclusion.

    • Customer Reply Timeout Period: The value ranges from 1 to 60, in minutes.

      The default value is 60 for the email channel and 20 for other channels.

      The period specified by Customer Reply Timeout Period must be longer than that specified by Max. Waiting Time (s) of the multimedia skill queue.

    • Conclusion: The value can contain a maximum of 256 characters.

  3. Click The next step or Saved to complete the configuration.
Parent topic: FAQ