How Do I Set Session End Due to No Customer Reply?
Context
You do not need to set the session end message (Conclusion) for the email and SMS channels.
Procedure
- Click
to enable Session End Due to No Customer Reply.
- Set Customer Reply Timeout Period and Conclusion.
- Customer Reply Timeout Period: The value ranges from 1 to 60, in minutes.
The default value is 60 for the email channel and 20 for other channels.
The period specified by Customer Reply Timeout Period must be longer than that specified by Max. Waiting Time (s) of the multimedia skill queue.
- Conclusion: The value can contain a maximum of 256 characters.
- Customer Reply Timeout Period: The value ranges from 1 to 60, in minutes.
- Click The next step or Saved to complete the configuration.
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