Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Multimedia Channels/ FAQ/ How Do I Set the Click-to-Dial Called Route?
Updated on 2024-10-12 GMT+08:00
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How Do I Set the Click-to-Dial Called Route?

After Click To Call is enabled, a customer can initiate a voice or video call during a text chat with an agent.

Prerequisites

A click-to-dial called route has been configured.

Procedure

  1. Click to enable Click To Call.
  2. Set CTD Called Party Configuration. The options are as follows:

    • Audio and video agent
    • IVR

  3. Select a configured called route.
  4. Click The next step to complete the configuration.
Parent topic: FAQ