Configuring the Hold Waiting Tone

Prerequisites

The skill queue to be configured is of the voice or video type.

Business Scenarios

A prompt tone needs to be played when an agent holds a voice call with a customer.

Procedure

1. Upload the customized hold waiting tone.

   For details, see Configuring a Voice File. Set Usage Scenario to tone.

2. Contact the system administrator to approve the uploaded hold waiting tone.

   After the waiting tone is approved, go to the next step.

3. Choose Configuration Center > Employee Center > Skill Queue, select a voice or video skill queue, and click Edit in the Operation column.
4. Click to expand Skill Parameter Configuration.
5. Under Keeping and waiting configuration, click Keeping Method and choose Customizing the Keeping Tone.
6. Click Please select a keeping tone, select the approved prompt tone, and click OK.
7. Click Save.