Help Center/ Partner Center/ User Guide/ Cloud Solution Providers/ Customers/ Customer Orders/ Viewing a Customer's Orders
Updated on 2024-10-08 GMT+08:00
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Viewing a Customer's Orders

A partner can query all the associated customers' orders.

The order data is generated when a customer purchases a yearly/monthly product. To view the order data of pay-per-use resources, see Viewing a Customer's Resources.

A salesperson can only query orders of its own customers.

Procedure

  1. Use your partner account to log in to HUAWEI CLOUD.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. In the top navigation, select Sales > Customers > Customer Orders.

    Click the eye icon next to a header to show or hide the complete content in the column. The content is hidden by default. For example, you can click the eye icon next to Customer Name/Account Name to show or hide the complete content of customer names.

  4. Set search criteria to search for customer orders.

    You can search for customer orders by Customer Name, Order No., Order Status, Product Type, Order Type, or Ordered On.

    • Click View Order Details in the Operation column to view details about an order.
    • Click Adjust Price in the Operation column to adjust the price of an order for a referral customer. For details, see Adjusting the Price of a Customer's Order.
    • Perform the follow-up operation for orders of customers associated with partners by Referral. Click Price Adjustment History in the Operation column to view price adjustments for an order.
    • If an order is completed and is not unsubscribed, move over the icon in the Paid Amount column to check the payment details.

      For distributors, they can view orders of their own customers on the Customers tab and of their resellers' customers on the Resellers' Customers tab.

  5. Export customer orders.

    • Export orders of the current customer.

      Choose Export > Export Selected. Message "Export task created" is displayed.

      When using the export function of Partner Center, please note that any sensitive information, such as customer names, mobile numbers, and email addresses, will be anonymized.

    • Export all customer orders.

      Choose Export > Export All. Message "Export task created" is displayed.

      When using the export function of Partner Center, please note that any sensitive information, such as customer names, mobile numbers, and email addresses, will be anonymized.

    • View export history.
      1. Choose Export > View Export to switch to the Export History page.
      2. Click Download in the Operation column to download and view the exported orders.

      For distributors, they can export orders of their own customers on the Customers tab and of their resellers' customers on the Resellers' Customers tab.

Parent topic: Customer Orders