Help Center/ Partner Center/ User Guide/ Cloud Solution Providers/ Customers/ Customer Alerts/ Viewing Customer Alerts
Updated on 2024-10-08 GMT+08:00
View PDF
Share

Viewing Customer Alerts

Partners can view alerts about customers on Partner Center.

  • Customer alerts are updated by day.
  • Customer alerts are about customer churn.
  • You can view all customer alerts with an Admin account or an account director account.
  • If a custom account is assigned the required customer management permissions or customer alert management permissions, this account can also be used to view all customer alerts of a partner.

Procedure

  1. Sign in to Huawei Cloud as a partner.
  2. Click Partner Center in the drop-down list of your account name.
  3. In the top navigation bar, select Sales > Customers > Customer Alerts.
  4. Click the View Alerts tab to view all alerts.

    • Click to view alert details and alert handling information.
    • On the right corner above the list, enter a customer name or an account manager name to filter alerts.
    • You can also go to Partner Center > Home > Customer Alerts and select the View Alerts tab to view customer alerts.
    • Alternatively, you can go to Partner Center > Sales > Customers > Customer Management and click a number in the Alerts to Be Handled column to go to the Customer Alerts page, and select the View Alerts tab to view customer alerts.

Parent topic: Customer Alerts