Help Center/ KooGallery/ Seller Guide/ Store Operations/ Product Management/ Setting Product Changes (Downgrade, Scale-in, Upgrade, and Scale-out)/ Overview
Updated on 2025-09-30 GMT+08:00
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Overview

You can set whether to support instance specification adjustment (upgrade and downgrade) and capacity scaling (in and out) for yearly/monthly SaaS.

Prerequisites and Rules

Scenario

Supported Change Type

Supported Product and Billing Mode

Supported SaaS Interface Version

SaaS Interface to Connect

Trigger Time

Change Scope

For effective orders

Upgrade and scale-out

Yearly/Monthly SaaS

SaaS 1.0 and SaaS 2.0

Instance upgrade

Triggered in real time within the validity period

SKUs of the same specification

For renewal orders

Downgrade, scale-in, upgrade, and scale-out

Yearly/Monthly SaaS

SaaS 2.0

Instance update

Verification of changes upon renewal

30 days before the expiration

SKUs of the same specification

Specification Example

  1. Only yearly/monthly SaaS SKUs can be upgraded. Customers can upgrade them to other yearly/monthly SKUs under the same specification or scale out the quantity attribute resources.
  2. Removed products do not support specification change. Rules of upgrading specifications to removed ones automatically become invalid.
  3. If the original or target specification is not billed on a yearly/monthly basis, its upgrade rules become invalid.
  4. If price changes of specifications in an upgrade rule cause a price conflict, the rule automatically becomes invalid.

Rules for Calculating Change Fees

1. Upgrade fee = Price of new configuration x Remaining days x Discount – Price of original configuration x Remaining days x Discount

(1) Price of new configuration: price of the new product calculated based on the remaining duration.

(2) Price of original configuration: price of the original product calculated based on the purchased duration.

2. Scale-out fee

Original billing rule (before June 12, 2023):

Linear pricing, tiered pricing, and volume pricing: Scale-out fee = Unit price of the volume to which the total number of users belongs after scale-out x Total number of users after scale-out x Remaining period x Discount – Original price before scale-out x Remaining period x Discount

New billing rule (after June 12, 2023):

(1) Linear pricing and tiered pricing: Scale-out fee = Unit price of the volume to which the total number of users belongs after scale-out x Total number of users after scale-out x Remaining period x Discount – Original price before scale-out x Remaining period x Discount

(2) Volume pricing: Scale-out fee = Unit price of the volume to which the total number of users belongs after scale-out x Number of added users x Remaining days x Discount

  1. Products with upgrade rules set before June 12, 2023 will continue using their original billing rules.
  2. Customers who pay for scale-out orders placed before June 12, 2023 will follow the original billing rules.
  3. Products with scale-out rules set after June 12, 2023 will use the new billing logic.