Health Check Service

Overview

Health Check Service performs health check on service systems, analyzes system metrics, evaluates the efficiency, robustness, and security of the system, and provides professional suggestions for risks and problems.

Service Content

Prerequisites

1. Customers shall apply for the Health Check Service 10 working days in advance so Huawei Cloud can assess the service feasibility.
2. Customers shall authorize Huawei Cloud to view and analyze their cloud resources.
3. Customers shall not deny the recommendations or solutions confirmed by both parties without justified reasons.
4. Customers take on major responsibilities for the O&M and need to perform related work.

Service Scope

1. Service Items covered
   1. Based on customers' service status and objectives, an expert team will conduct business and technical research, obtain system information (configuration and architecture), analyze historical faults, conduct health check for the system architecture, and provide solutions for detected problems.
   2. Architecture health check covers system infrastructure components, including compute, network, storage, middleware, database, and security, analyzes their running parameters and metrics based on best practices, and outputs a summary report.
2. Service Items not covered
   1. Designing and O&M of application systems, including but not limited to customer application development, test, deployment, migration, and fault diagnosis
   2. Installation, configuration, patch update, test, fault diagnosis, and optimization of third-party software
   3. Internet Data Center (IDC) and hardware maintenance, including inspections, replacements, and diagnosis of network devices, servers, and storage devices

Service Process

"N" indicates the time when the service application is submitted. "Day" indicates a working day.

Both Huawei Cloud and customers should participate in the requirement confirmation. The two parties shall clarify service contents and results. If the two parties cannot reach an agreement, the service cannot be provided.

Service Deliverables

Health Check Report

Responsibility Division

1. Shared responsibilities
   1. Negotiate and confirm the service content and objectives.
   2. Sign the contract.
2. Huawei responsibilities
   1. Huawei Cloud shall appoint a dedicated project owner. If there is a personnel change due to special reasons, Huawei Cloud shall notify customers three working days in advance.
   2. Huawei Cloud can only use the authorized data for health checks and shall not use the data for any other purposes.
3. Customer responsibilities
   1. Customers appoint a project owner to assist Huawei Cloud in implementing, coordinating, managing, reviewing, and accepting the services provided.
   2. Customers provide system information, including but not limited to the application architecture, deployment architecture, and resource information.
   3. Customers provide necessary authorization for Huawei Cloud.

Acceptance Criteria

When Huawei Cloud has provided the Health Check Report and the customer has signed and sealed the Acceptance Report, or has completed online acceptance on the console, the service is accepted.