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Help Center/ Partner Support Plans/ Service Overview/ Additional Service Tickets

Additional Service Tickets

Updated on 2022-11-22 GMT+08:00

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With a Standard partner support plan, you can submit a maximum of 30 technical (product) service tickets in a calendar month. If you have used up the quota for a month, you cannot submit any more technical service tickets in the month. In the product subscription period, the quota of service tickets is restored on the first day of each month. If you want to increase your quota, purchase an add-on package (10 service tickets per package).

The package takes effect immediately once you pay for it and you get an increased quota of service tickets. It remains valid throughout the calendar month. Remaining quota will be automatically discarded when the package expires.

NOTE:

A calendar month is calculated based on Beijing Time.

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