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Partner Support Plans
Partner Support Plans
- Service Overview
- Price Details
- User Guide
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FAQs
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General
- Can a Partner Support Plan Be Shared Among Multiple Users?
- What Does a Partner Support Plan Provide?
- How Do I Configure Account Permissions to Grant O&M Personnel Only the Ticket Permission but Not Other Management Permissions of the Partner Account?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- What Languages Are Supported for the Partner Support Plan?
- Which Regions are Partner Support Plans Available In?
- Can I Obtain Professional Services, Such As Cloud Migration and Event Management Service, Free of Charge After Purchasing a Partner Support Plan?
- Billing
- Change History
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General
- General Reference
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Billing Example
Partner A subscribes to the Standard partner support plan for one year and pays for it immediately. A total of $1,250 USD x 12 = $15,000 USD is deducted from the account.
In the service period, if the partner upgrades the partner support plan to the Premier level after having used it for six months, another $(2,300 – 1,250) USD x 6 = $6,300 USD needs to be paid.
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