Help Center/ Meeting/ Billing/ Arrears

Updated on 2023-09-27 GMT+08:00

View PDF

Arrears

If your configured payment method is unable to pay for your bill, your account will be in arrears. You will need to update you payment method or to top up your account in a timely manner if you want to continue using your meeting resources.

Arrears Reason

You have purchased yearly/monthly meeting resources and enabled auto-renewal. However, your account balance is insufficient for auto-renewal.

Arrears Impact

This is a pre-paid billing mode, so you can continue using yearly/monthly meeting resources even if your account is in arrears. However, you cannot perform operations such as purchasing new resources or renewing subscriptions, because they will generate new expenditures.

Avoiding and Handling Arrears

Make sure you have a valid payment method configured as soon as possible after your account is in arrears. For details, see Topping Up an Account.

Previous topic: Bills

Next topic: Billing Termination

Feedback

Was this page helpful?

Helpful Not helpful

Provide feedback

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.