Help Center/ Identity and Access Management/ User Guide (Kuala Lumpur Region)/ FAQs/ Passwords and Credentials/ What Should I Do If I Forgot My Password?
Updated on 2024-07-26 GMT+08:00
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What Should I Do If I Forgot My Password?

If you forgot the password of an IAM user or account, reset the password by referring to Resetting the Password for an IAM User or Account.

Resetting the Password for an IAM User or Account

If you are an IAM user and have not bound any email address or mobile number to your account, request the administrator to reset your password by following the instructions in "IAM Users" of the User Guide.

  1. On the login page, click Forgot Password.
  2. Specify the account or IAM user for whom you want to reset the password, and enter the CAPTCHA code.

    • Account: Created upon successful registration with the cloud platform. The account has full access permissions for all of its cloud services and resources. After account login, you will see the account marked Enterprise administrator on the Users page.
    • IAM user: Created using your account. IAM users can log in to the cloud platform using their account names, usernames, and passwords, and then use resources based on assigned permissions. IAM users do not own resources.
    • If you are an IAM user and have not bound an email address or mobile phone number to your account, ask the administrator to reset your password. For details, see "Changing the Login Password of an IAM User" in the Identity and Access Management User Guide.

  3. Select account name/email address or mobile number verification, enter the verification information as prompted, and click Next.

  4. Enter a new password, confirm it, and click Next.
  5. Click Log In to log in using the new password.