Help Center/ Message & SMS/ FAQs/ Troubleshooting/ Why Are the Applications, Signatures, and Templates Lost?

Updated on 2023-04-12 GMT+08:00

View PDF

Why Are the Applications, Signatures, and Templates Lost?

Message & SMS does not delete your SMS applications, signatures (for Chinese mainland SMS only), or templates. Check whether the current region on the console is the one where the service is enabled and where applications, signatures, and templates are applied for. If you switch the region, applications, signatures, and templates will not be transferred to the new region.
Check whether the signatures and templates you used are test signatures and templates (for Chinese mainland SMS only). Test signatures and templates are valid for one month and will be automatically deleted upon expiration.
Check whether the filter criteria are set properly when you filter signatures and templates. For example, if a template is created on June 1, 2022 but the creation time is set to a data earlier than June 1, 2022, the template will not be displayed.

Parent topic: Troubleshooting

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.