Help Center/ Identity and Access Management/ FAQs/ Account Management/ What Can I Do If the Contact Information of My HUAWEI ID Cannot Be Synchronized to IAM?
Updated on 2026-01-14 GMT+08:00
What Can I Do If the Contact Information of My HUAWEI ID Cannot Be Synchronized to IAM?
Symptom
After a user changes the mobile number or email address of the HUAWEI ID, the changed information is not synchronized to the IAM account.
Possible Causes
The new mobile number or email address of the HUAWEI ID is already in use by an IAM user under the IAM account.
Solutions
- Bind a mobile number or email address that is not used by any IAM users or the IAM account to the HUAWEI ID.
- Unbind the conflicting mobile number or email address from the IAM user and bind them to the HUAWEI ID.
Parent topic: Account Management
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