Help Center/ Huawei Cloud Flexus_Huawei Cloud Flexus L Instance/ FAQs/ OS and Image/ Why Can't I Open the Dashboard of the Application Pre-installed in the Application Image?
Updated on 2024-09-27 GMT+08:00
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Why Can't I Open the Dashboard of the Application Pre-installed in the Application Image?

Symptom

On the FlexusL console, when you click Access in the Dashboard row in the Image area, the dashboard cannot be opened.

Possible Causes and Solutions

Refer to the following to troubleshoot the faults. If the fault persists, submit a service ticket.

  • The port for accessing the dashboard is not allowed in the inbound rules of the security group.
    Verify that the inbound rules of the security group allow traffic over the port for accessing the dashboard. For details, see Configuring Security Group Rules for a FlexusL Instance.
    • Protocol port of the BT panel dashboard: 8888 (TCP)
    • Protocol port of the WordPress, Matomo, Odoo, Nextcloud, GitLab, Portainer, Superset, PrestaShop, and SRS dashboards: 9001 (TCP)
    • Protocol port of the Palworld dashboard: 8211 (UDP)
    • Protocol port of the Joomla, host, KodCloud, Redmine, EspoCRM, Moodle, and Node.js dashboards: 9001 (TCP)
  • The image application has not been up and running.

    Try again later.

  • Other causes

    If you use a Portainer application image to create, reinstall, or change the OS of a FlexusL instance, Portainer initialization has a certain validity period. If no users are created within the validity period, a message in the following figure is displayed. In this case, log in to the FlexusL instance server and run sudo docker restart portainer to restart Portainer, and then create a user as soon as possible.

Parent topic: OS and Image