Help Center/ Billing Center/ FAQs/ Unsubscriptions/ When Will I Be Charged Handling Fees? How Is the Refund Calculated?
Updated on 2024-10-29 GMT+08:00
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When Will I Be Charged Handling Fees? How Is the Refund Calculated?

For details, see Unsubscribing from a Cloud Service.

Charging Handling Fees

If you unsubscribe from a renewal period that has not taken effect, from inactive resources, or from a resource that fails to be provisioned, no handling fees will be charged and used cash coupons will be returned.

If you unsubscribe from an in-use resource, handling fee will be charged and any cash coupon that was applied will not be returned.

If you wonder whether cash coupons will be returned during unsubscription, see Will Used Coupons Be Returned During My Resource Unsubscriptions?.

Calculating Refunds

  • Unsubscribing from renewal periods or inactive resources

    Refund amount = Actual payment. The cash coupons that were applied will be returned.

  • Unsubscribing from in-use resources (The formula for calculating the unsubscription fee is for reference only. The actual amount depends on the bill and expenditure details.)

    Actual refund amount = Actual payment – Consumption amount – Unsubscription handling fee (If the calculated refund amount is less than 0, there will be no refund.)

    Actual payment refers to the payment in cash, excluding any payment in cash coupons.

    Consumption amount = Actual payment x (Actual usage duration/Subscribed period) (The actual usage duration is measured in days, and the unsubscription day is exclusive.)

    On June 14, 2024, you purchased a monthly EVS disk with the 31-day total duration (including the day you purchased it). The resource would expire on July 14, 2024. You unsubscribed from the disk on June 21, 2024, and the actual usage duration was 7 days (from June 14, 2024 to June 20, 2024, excluding the unsubscription day).

    Handling fee: There is a handling fee for unsubscription, unless the free handling fee is specified in the effective framework contract for the customer.

    The table below shows the unsubscription handling fee details.

    Subscription Term

    Actual Usage Duration ≤ 1 Year

    1 Year < Actual Usage Duration ≤ 2 Years

    2 Years < Actual Usage Duration ≤ 3 Years

    3-year subscription

    Handling fee = 15% of your actual payment

    Handling fee = 10% of your actual payment

    Handling fee = 5% of your actual payment

    2-year subscription

    Handling fee = 15% of your actual payment

    Handling fee = 10% of your actual payment

    -

    1-year subscription

    Handling fee = 10% of your actual payment

    -

    -

    Monthly subscription

    Handling fee = 10% of your actual payment

    -

    -
Parent topic: Unsubscriptions