Why My EIPs Are Frozen? How Do I Unfreeze My EIPs?

• Yearly/Monthly EIPs

  If you do not renew yearly/monthly EIPs after the grace period ends, the EIPs enter a retention period and are frozen. Frozen EIPs cannot be used, modified, or released. If you still do not renew your EIPs before the retention period ends, they will be released and cannot be restored. To ensure the availability of your EIPs, renew them before they expire.

• Pay-per-use EIPs

  If your pay-per-use EIPs are still in arrears after the grace period ends, the EIPs enter the retention period and are frozen. Frozen EIPs cannot be used, modified, or released. If you still do not top up and pay off the arrears before the retention period ends, the EIPs will be released and cannot be restored. To ensure the availability of your EIPs, top up your account and pay off the arrears before they expire.

• Frozen EIPs will be available after you renew them or top up your account. You can renew your resources on the management console. For more details, see Renewal Management.

EIPs will be frozen if their associated instances have security violations, such as attacks. Frozen EIPs are unavailable and cannot be modified or released. To unfreeze EIPs, create a service ticket. You can change an EIP for an instance by referring to How Can I Unbind an Existing EIP from an Instance and Bind Another EIP to the Instance?

The server bound to the EIP is suspected of violations and the EIP is frozen by the national supervision department. If you have confirmed that you have not been involved in any violation, contact the national supervision department to file an appeal. If the appeal is successful, Huawei Cloud will receive an unsealing instruction to unfreeze your resources. You can change an EIP for an instance by referring to How Can I Unbind an Existing EIP from an Instance and Bind Another EIP to the Instance?