Overview
When an enterprise directly uses the CEC agent framework as the call center system, the system can open a customized page (for example, page for viewing customer information) when an agent answers a call. This section describes the configuration.
The enterprise page embedded in the agent framework is implemented based on the inbound call screen pop-up configuration. The following figure shows the integration principle.
The data transmitted by the URL includes:
- Calling number
- Called number
- Media type (voice or multimedia)
- Call type (inbound call or outbound call)
- Platform agent ID of an agent
- Skill queue
- Skill queue ID
- Business account of an agent
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