Help Center/ Cloud Operations Center/ FAQs/ FAQs About Change Ticket Management/ What Are the Differences Between Regular Changes and Emergency Changes?

Updated on 2024-11-20 GMT+08:00

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What Are the Differences Between Regular Changes and Emergency Changes?

Conceptual Differences

Regular changes are non-emergency changes that can be requested, evaluated, reviewed, sorted, planned, tested, and implemented using regular procedures.

Emergency changes are unplanned changes that are proposed to meet urgent service requirements when the production environment is unavailable, VMs are unavailable, unplanned changes for urgent service requirements, or changes cannot be evaluated and reviewed in time through regular procedures.

Differences in Review

Review is supported for both regular and urgent changes.

Parent topic: FAQs About Change Ticket Management

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