Help Center/ Content Delivery Network/ FAQs/ Troubleshooting/ Why Does a Video Freeze After CDN Is Configured?

Updated on 2024-08-15 GMT+08:00

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Why Does a Video Freeze After CDN Is Configured?

A possible cause is that the video file is not cached on a PoP, resulting in slow requests.

You are advised to prefetch the video file before accessing it. After you submit a cache prefetch request, the origin server proactively sends the most current content to a CDN PoP to be cached. If a user requests the content, the CDN PoP immediately returns the cached content. It does not need to pull any new content.
For details, see Cache Purge and Prefetch.

Parent topic: Troubleshooting

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