Submitting an Incident Ticket Solution

Function

This API is used to submit the incident ticket solution.

URI

POST /v1/external/incident/handle

Remarks: The URIs of operations such as handling, submitting solutions, and verifying solutions are the same.

Request Parameters

**Table 1** Request body parameter
Parameter	Mandatory	Type	Description
incident_num	Yes	String	Incident ticket ID Minimum length: 0 character Maximum length: 255 characters
operator	Yes	String	Operator ID Minimum length: 0 character Maximum length: 255 characters
operate_key	Yes	String	Operation type. The value is commitSolution1. Minimum length: 0 character Maximum length: 255 characters Fixed value
parameter	Yes	Map<String,Object>	Input Parameters
parameter.mtm_type	Yes	String	Incident type Fr details about the value, see Incident Type.
parameter.is_service_interrupt	Yes	Boolean	Whether the service is interrupted. The value can be true or false.
parameter.cause	Yes	String	Reason. The value contains a maximum of 10000 characters.
parameter.solution	Yes	String	Solution. The value contains a maximum of 10000 characters.

Response Parameters

Status code: 200

**Table 2** Response body parameters
Parameter	Type	Description
provider_code	String	Service ID. Default value: 049 Minimum length: 3 characters Maximum length: 100,000,000 characters
error_code	String	Request response code. The value ranges from 0000 to 9999. The value is 0 in normal cases. Default value: GOM.00000000 request success Minimum length: 1 character Maximum length: 100,000,000 characters
error_msg	String	Request response description. Minimum length: 0 character Maximum length: 100,000,000 characters

Status code: 400

**Table 3** Response body parameters
Parameter	Type	Description
provider_code	String	Service ID. Default value: 049 Minimum length: 3 characters Maximum length: 100,000,000 characters
error_code	String	Request response code. The value ranges from 0000 to 9999. The value is 0 in normal cases. Default value: GOM.00000000, error code Minimum length: 1 character Maximum length: 100,000,000 characters
error_msg	String	Request response description. Minimum length: 0 character Maximum length: 100,000,000 characters

Request Example

GET https://IP:PORT/v1/external/incident/handle
Request Headers:
Content-Type: application/json
X-Auth-Token: MI*******ghkgB
Request body:
{
    "incident_num":"IM202403221515060171753781",
    "operator":"7da46971b7e24eed90cf777cc2ff8b91",
    "operate_key":"commitSolution1",
    "parameter":{
        "mtm_type": "inc_type_p_config_issues",
        "is_service_interrupt": true,
        "cause": "100001",
        "solution": "20001"
    }
}

Response Example

{
    "provider_code": "049",
    "error_code": "GOM.00000000",
    "error_msg": null,
    "data": null
}

Status Code

Status Code	Description
200	response
400	Error response

Error description

None

Parent topic: Incident Management

Previous topic: Accepting an Incident Ticket

Next topic: Verifying the Incident Handling Result

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