POST /CCISQM/rest/ccisqm/v1/appraisecall/detail
Scenario
The interface is invoked to obtain the inspection result of a call.
Method
POST
URI
https://Domain name/apiaccess/CCISQM/rest/ccisqm/v1/appraisecall/detail (For example, the domain name is service.besclouds.com.)
Request Description
No. |
Parameter |
Type |
Mandatory or Not |
Description |
---|---|---|---|---|
1 |
Content-Type |
String |
No |
The value is fixed to application/json; charset=UTF-8. |
2 |
x-app-key |
String |
No |
App key. Contact operations personnel to obtain it. |
3 |
Authorization |
String |
Yes |
Authentication field. The format is Bearer {Value of AccessToken returned by the tokenByAkSk interface}. (A space is required after Bearer.) |
No. |
Parameter |
Type |
Mandatory or Not |
Description |
---|---|---|---|---|
1.1 |
call_uuid |
String |
Yes |
Call ID You can obtain the value of call_uuid from the result returned by the appraisecall/details interface. |
Response Description
- Status code: 200
No. |
Parameter |
Type |
Mandatory or Not |
Description |
---|---|---|---|---|
1.1 |
left_speed |
Number |
No |
Left channel speaking speed. The speaker is determined by the left_channel parameter. |
1.2 |
left_speech_ratio |
Number |
No |
Left channel speaking proportion. The speaker is determined by the left_channel parameter. |
1.3 |
file_name |
String |
No |
Inspection file name |
1.4 |
left_channel |
String |
No |
Left channel speaker. The options are Customer and Agent. |
1.5 |
right_speech_ratio |
Number |
No |
Right channel speaking proportion. The speaker is determined by the right_channel parameter. |
1.6 |
call_time |
Number |
No |
Call start time. |
1.7 |
right_channel |
String |
No |
Right channel speaker. The options are Customer and Agent. |
1.8 |
call_id |
Number |
No |
Call ID |
1.9 |
left_silence_time |
Number |
No |
Silence duration of the speaker |
1.10 |
segments |
Array [Object] |
No |
ASR text segment result |
1.10.1 |
asr_text |
String |
No |
ASR text |
1.10.2 |
speaker |
Number |
No |
Speaker |
1.10.3 |
start_time |
Number |
No |
Speaking start time |
1.10.4 |
end_time |
Number |
No |
Speaking end time |
1.10.5 |
segment_id |
Number |
No |
ASR text segment ID |
1.11 |
duration |
Number |
No |
Call duration |
1.12 |
right_silence_time |
Number |
No |
Silence duration of the speaker. The speaker is determined by the right_channel parameter. |
1.13 |
upload_time |
Number |
No |
Call upload time. |
1.14 |
left_emotions |
Array [Object] |
No |
Tone, which is applicable only to agents. This parameter is valid only when left_channel is set to Agent. |
1.14.1 |
type |
String |
No |
Tone type. The options are positive and negative. |
1.14.2 |
score |
Number |
No |
Tone score |
1.15 |
right_speed |
Number |
No |
Right channel speaking speed. The speaker is determined by the right_channel parameter. |
1.16 |
staff_id |
String |
No |
User ID of an agent You can sign in to the system and go to the agent management page to view the value of accountId returned by an interface. |
1.17 |
call_uuid |
String |
No |
Call ID |
1.18 |
call_type |
Number |
No |
Inspection call type
|
1.19 |
status |
String |
No |
Inspection status
|
1.20 |
right_emotions |
Array [Object] |
No |
Tone, which is applicable only to agents. This parameter is valid only when right_channel is set to Agent. |
1.20.1 |
type |
String |
No |
Tone type. The options are positive and negative. |
1.20.2 |
score |
Number |
No |
Tone score |
1.21 |
staff_name |
String |
No |
Agent name |
1.22 |
create_time |
String |
No |
Creation time |
- Status code: 400
Incorrect request. Check the request path and parameters.
- Status code: 401
Unauthorized operation. 1. Check whether you have purchased related services. 2. Contact customer service to check the status of your account.
- Status code: 404
The requested content is not found. Check the request path.
- Status code: 500
Business failure. Check the values of parameters in the request.
Error Codes
None
Example
- Scenario: Obtain the inspection result of a call.
x-app-key:XXXXXXXXXXX Authorization:Bearer XXXXXXXXXXX
Request parameters:
{ "call_uuid": "822bbf4d-c4f8-473a-9144-199058375be8" }
Response parameters:
{ "staff_name": "xieyiling", "left_speed": 324.068, "create_time": 1635318854, "left_speech_ratio": 0.6081, "file_name": "1111", "right_speech_ratio": 0.185, "left_channel": "customer", "call_time": 1635318854, "right_channel": "staff", "call_id": "17af55af-e51d-4cc0-8a62-84222e1d1eea", "segments": [{ "start_time": 0.0, "asr_text": "Would you like to ask for the price", "speaker": "customer", "end_time": 11.32, "segment_id": 1 }, { "start_time": 13.36, "asr_text": "Yes", "speaker": "staff", "end_time": 13.88, "segment_id": 2 }, { "start_time": 14.56, "asr_text": "Are you going to buy a car in Beijing", "speaker": "customer", "end_time": 16.74, "segment_id": 3 }, { "start_time": 18.74, "asr_text": "Yes", "speaker": "staff", "end_time": 19.68, "segment_id": 4 }, { "start_time": 20.28, "asr_text": "Are you going to apply for a local license", "speaker": "customer", "end_time": 23.66, "segment_id": 5 }, { "start_time": 25.76, "asr_text": "Can I get Hebei license in Beijing", "speaker": "staff", "end_time": 28.4, "segment_id": 6 }, { "start_time": 29.24, "asr_text": "Different cities have different license requirements", "speaker": "customer", "end_time": 37.48, "segment_id": 7 }, { "start_time": 38.04, "asr_text": "I'll call you back later", "speaker": "customer", "end_time": 47.42, "segment_id": 8 }, { "start_time": 49.12, "asr_text": "OK", "speaker": "staff", "end_time": 50.22, "segment_id": 9 }, { "start_time": 51.0, "asr_text": "Are you going to buy a car in Beijing", "speaker": "customer", "end_time": 53.22, "segment_id": 10 }, { "start_time": 56.26, "asr_text": "Is there any discount", "speaker": "staff", "end_time": 62.96, "segment_id": 11 }, { "start_time": 61.7, "asr_text": "Yes, it is", "speaker": "customer", "end_time": 62.64, "segment_id": 12 }, { "start_time": 63.74, "asr_text": "Some vehicles are available with zero down payment", "speaker": "customer", "end_time": 73.28, "segment_id": 13 }, { "start_time": 73.76, "asr_text": "I'll ask our professional consultant to introduce you in detail later", "speaker": "customer", "end_time": 78.34, "segment_id": 14 }, { "start_time": 80.1, "asr_text": "OK", "speaker": "staff", "end_time": 81.68, "segment_id": 15 }, { "start_time": 82.54, "asr_text": "When will you be available", "speaker": "customer", "end_time": 85.48, "segment_id": 16 }, { "start_time": 86.7, "asr_text": "Anytime", "speaker": "staff", "end_time": 91.28, "segment_id": 17 }, { "start_time": 91.72, "asr_text": "OK", "speaker": "staff", "end_time": 92.04, "segment_id": 18 }, { "start_time": 92.16, "asr_text": "I'll ask my colleague to contact you later", "speaker": "customer", "end_time": 95.68, "segment_id": 19 }, { "start_time": 93.76, "asr_text": "All right", "speaker": "staff", "end_time": 94.04, "segment_id": 20 }, { "start_time": 96.18, "asr_text": "Do you have any other questions", "speaker": "customer", "end_time": 97.82, "segment_id": 21 }, { "start_time": 99.52, "asr_text": "No", "speaker": "staff", "end_time": 100.12, "segment_id": 22 }, { "start_time": 100.68, "asr_text": "Ok I'll hang up Have a nice life Goodbye", "speaker": "customer", "end_time": 104.12, "segment_id": 23 }], "left_silence_time": 40.8, "duration": 104.12, "right_emotions": [{ "score": 32.0, "type": "negative" }, { "score": 69.0, "type": "positive" }], "right_silence_time": 84.86, "upload_time": 1635318854, "left_emotions": [{ "score": 65.0, "type": "negative" }, { "score": 80.0, "type": "positive" }], "right_speed": 230.53, "staff_id": "xieyiling", "call_type": 0, "status": 2 }
Feedback
Was this page helpful?
Provide feedbackThank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.
For any further questions, feel free to contact us through the chatbot.
Chatbot