Help Center/ Cognitive Engagement Center/ API Reference/ Inspection, Monitoring, and Statistics Collection Interface Reference/ Intelligent Quality Check/ qualitycheckmanage/ POST /CCSQM/rest/ccisqm/v1/appraisecall/complain
Updated on 2023-09-27 GMT+08:00
View PDF
Share

POST /CCSQM/rest/ccisqm/v1/appraisecall/complain

Scenario

This interface is invoked to initiate an appeal.

Method

POST

URI

https://Domain name/apiaccess/CCSQM/rest/ccisqm/v1/appraisecall/complain (For example, the domain name is service.besclouds.com.)

Request Description

Table 1 Request header parameters

No.

Parameter

Type

Mandatory or Not

Description

1

Content-Type

String

No

The value is fixed to application/json; charset=UTF-8.

2

x-app-key

String

No

App key

3

Authorization

String

Yes

Authentication field. The format is Bearer {Value of AccessToken returned by the tokenByAkSk interface}. (A space is required after Bearer.)

4

x-UserId

String

Yes

Operator ID

You can sign in to the system and go to the employee management page to view the value of userId returned by an interface.
Table 2 Request body parameters

No.

Parameter

Type

Mandatory or Not

Description

1.1

callGroupId

Number

Yes

Call business rule ID

1.2

callId

Number

Yes

Call ID

1.3

isGroup

Boolean

No

Whether a call is an associated call

1.4

leaderRole

String

Yes

Position of the leader to whom an appeal is submitted

1.5

leaderUUID

String

Yes

ID of the leader to whom an appeal is submitted

1.6

taskDescription

String

Yes

Reason for an appeal

1.7

chooseRuleGroupList

Array [Object]

Yes

List of rules to be appealed against

1.7.1

ruleGroupId

String

Yes

Rule ID

1.7.2

reviseIdList

Array [String]

Yes

List of rules to be appealed against

1.8

callType

String

Yes

File/Interaction type

Response Description

  • Status code: 200
Table 3 Response body parameters

No.

Parameter

Type

Mandatory or Not

Description

1.1

status

String

No

Status

1.2

message

String

No

Return information
  • Status code: 400

    Incorrect request. Check the request path and parameters.

  • Status code: 401

    Unauthorized operation. 1. Check whether you have purchased related services. 2. Contact customer service to check the status of your account.

  • Status code: 404

    The requested content is not found. Check the request path.

  • Status code: 500

    Business failure. Check the values of parameters in the request.

Error Codes

None

Example

  • Scenario: Initiate an appeal.

    Request header:

    x-app-key:************************************  
X-UserID:1611917095665261978  
Authorization:Bearer ********************************

    Request parameters:

    {
	"taskDescription": "remark",
	"callId": "c6a31191-6c69-486b-b8f9-c3412ef44bfd",
	"callGroupId": "c6a31191-6c69-486b-b8f9-c3412ef44bfd",
	"isGroup": false,
	"chooseRuleGroupList": [{
		"ruleGroupId": "groupid_fa1d9f72-f961-4ad6-9277-008bbe1c3802",
		"reviseIdList": ["silenceRule4a0e94cf-c357-4d53-9beb-4cefb2a81fb4", "silenceRule4aa85a8a-f914-4488-bf11-adbbfde3fe95"]
	}],
	"leaderUUID": "1600226359041729505",
	"leaderRole": "10",
	"fileName": "766"
}

    Response parameters:

    {
	"callId": "c6a31191-6c69-486b-b8f9-c3412ef44bfd",
	"available": true
}
Parent topic: qualitycheckmanage