Multimedia Message

• Identifier:

  AgentEvent_MessageData

• Function:

  This event indicates that an agent receives a multimedia session message.

• Additional information:

  workNo: agent ID.

  content: message object in JSON format. The following fields are contained:

  callid: call ID.

  caller: calling number.

  called: called number.

  feature: call type, where 0 indicates a common inbound call and 7 indicates a common outbound call.

  type: media type of the call, either assistant call or main call.

  message: content of the message to be sent.

  mediaAbility: media capability, where 1 indicates voice, 2 indicates video, 3 indicates audio and video, 5 indicates text, and 6 indicates H5 video.

• Example:

{"eventType":"AgentEvent_MessageData","workNo":"211","content":{"callid":"1552038964-16797222","caller":"88880022","called":"20012","feature":0,"type":"main","message":"testmessage","mediaAbility":"5","jsonKey":["callid","caller","called","feature","type","message","mediaAbility"]},"jsonKey":["eventType","workNo","content"]}