Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Agent Bidirectional Calls/ Callback Interface

Updated on 2023-09-27 GMT+08:00

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Callback Interface

The CEC can call back the URL provided by a third-party system to push the current call event to the third-party system.

This chapter describes the specifications of requests sent by the CEC to third-party systems and responses returned by third-party systems to the CEC. When the CEC connects to a third-party system, the third-party system needs to develop interfaces based on specifications described in this chapter.

Parent topic: Agent Bidirectional Calls

Previous topic: Sending an ITA Bidirectional Call Result Notification (statusnotify)

Next topic: Callback Interface Description

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